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Tire Repair
ADNOC Service Station
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ADNOC Distribution is the business name of the entity. The company offers a wide range of services at its service stations, including fuel dispensing, a bakery, car wash facilities, a coffee shop, and a convenience store. Additionally, the company provides oil change services, pressure washing, and operates tire shops. These services cater to the diverse needs of motorists, providing a convenient one-stop solution for refueling, vehicle maintenance, and everyday essentials.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.3 out of 5 from a substantial sample of 536 reviews. However, a notable portion of reviews express dissatisfaction, particularly concerning specific service areas.
Service Quality:
While some services, such as the tire shop (Fast Fit), receive high praise for professionalism and efficiency, other areas, notably the car wash and coffee shop, exhibit inconsistencies in service quality. Issues reported include inadequate cleaning, unprofessional staff behavior, and errors in order fulfillment. The introduction of charges for previously free services, such as premium fuel filling, has also negatively impacted customer perception.
Common Themes:
Recurring themes in negative feedback center around staff attitude and the quality of service delivery in specific departments. Positive feedback frequently highlights the efficiency and professionalism of the tire service team. The disparity in service quality across different offerings appears to be a significant factor influencing overall customer experience.
Final Assessment:
Based on the available data, the business demonstrates strengths in certain service areas, contributing to a generally positive average rating. However, inconsistencies in service quality and negative customer experiences in specific departments, particularly the car wash and coffee shop, indicate areas requiring improvement. While the business offers a range of services, the reliability and quality of these services appear to vary. To consistently deliver high-quality and reliable service, addressing the reported issues in underperforming areas and ensuring consistent staff training and service standards across all departments is crucial.
"I had a disappointing experience at this car wash. The staff seemed unfriendly and unprofessional. My vehicle was not cleaned to my satisfaction, particularly the tires, which were still dirty after the wash. I also noticed that the soap solution dispensed from the machine was insufficient. Furthermore, the tire polish service was not performed as expected. Overall, I was not impressed with the quality of service provided."
Car wash - workers are sloppy. Did not clean car properly, when I pointed out they missed a few spots and didn't clean the boot, started giving me attitude. Avoid.
I dunno why they started to charge for premium service otherwise self service. Not good at all. Why should we pay more just to fuel our car. Very very disappointing. ENOC and Emarat does not charge a single fill.
I ordered a frappuccino I ask them to add caramel to it and I also asked for a late they added the caramel to the latte Itold him no please removed him he got mad on me and the cashier and supervisor were sitting down and getting mad at me
The Fast Fit team are amazing at this branch. Extremely professional, friendly and honest. I had a very pleasant experience where the whole team worked with efficiency while still maintaining very high standards. Thank you.
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