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Auto Repair
Street king Auto Garage
Category: Auto Repair
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Street King Auto Garage is a business specializing in automotive services. The company offers comprehensive car repair and maintenance services, addressing a wide range of mechanical and electrical issues. Additionally, the company provides expert motorcycle repair services, catering to the specific needs of motorcycle owners. Their services encompass routine maintenance, diagnostics, and repairs for both cars and motorcycles.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and the average rating of 4 out of 5 from 22 reviews. While a 4-star average suggests a generally positive experience for many, the presence of highly critical reviews indicates significant dissatisfaction among a segment of customers.
Service Quality:
Analysis of the reviews reveals inconsistencies in service quality. Positive feedback highlights fast and helpful service with good quality. Conversely, negative reviews detail significant issues including poor paintwork with mismatched color and texture, alleged part swapping, inability to diagnose and fix problems, and unprofessional behavior. These contrasting experiences suggest variability in the quality of work and customer interaction.
Common Themes:
Recurring themes in the negative feedback include poor workmanship (specifically paint issues and alleged part replacement), lack of technical expertise or inability to resolve complex issues, and unprofessional conduct or unwillingness to take responsibility for mistakes. Positive feedback centers on efficiency and helpfulness.
Final Assessment:
Based on the available data, the business appears to deliver inconsistent service. While some customers experience positive outcomes, a notable number report significant problems and dissatisfaction. The presence of severe negative feedback, despite a relatively high average rating, suggests potential areas for improvement in quality control, technical proficiency, and customer service to ensure a consistently high-quality and reliable service experience for all customers.
!!!WORST SERVICE EVER!!! They painted 2 of my doors in totally different colour and texture. They also exchanged good parts for broken old ones. Then they don’t want to take responsibility. Never use their service. Stay away !!!
Good
Team were very fast and helpful Service quality was also very good
The Most 3rd Class Workshop I ever Seen Don't waste ur time.
very bad. Don't waste your time here. While taking car they say very big things that we are expert but when they get car they are zero in everything. No knowledge nothing. After wasting our 4 days they said we cannot fix n can't even understand the problem. They are unprofessional in their work n behaviour.
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