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Computer Repair
Speed Computer Abudhabi
Category: Computer Repair
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Category: Computer Repair
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Speed Computer is a business in Abu Dhabi that offers a wide range of computer-related products and services. The company offers computer repair services, addressing issues with hardware and software. They also function as a computer accessories store, providing peripherals and components. For those seeking furniture, they offer computer desks. Speed Computer is involved in computer hardware manufacturing and provides computer networking services. Their services extend to general computer service, and they operate as a computer software store, offering various software solutions. They are a comprehensive computer store, selling new computers, and also function as a used computer store, providing pre-owned options.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.0 out of 5 from 730 reviews, customer sentiment towards Speed Integrated Computers LLC appears mixed, leaning towards positive for sales and product variety but significantly negative regarding repair services. While many customers praise the store's competitive pricing, product availability, and the helpfulness of specific sales staff, a substantial number express extreme dissatisfaction with the repair center's competence and service quality.
Service Quality:
The quality of service varies significantly depending on the area of the business. The sales experience is generally well-regarded, with customers highlighting reasonable prices, discounts, and knowledgeable staff who assist with product selection. However, the computer repair service receives overwhelmingly negative feedback. Multiple reviews describe issues with unresolved problems, extended repair times, lack of communication, and concerns about the technicians' expertise and integrity, including allegations of parts being removed or damaged during repairs.
Common Themes:
Positive themes include competitive pricing, a wide selection of products (laptops, accessories, software), and positive interactions with specific sales personnel. Negative themes predominantly revolve around the repair service, citing poor technical skills, failure to diagnose and fix issues, lengthy repair durations, and a perceived lack of care for customer time and property. There are also isolated complaints about customer service regarding returns.
Final Assessment:
Speed Integrated Computers LLC appears to be a strong contender for purchasing computer hardware, accessories, and software due to its competitive pricing and product range. However, the consistent and severe negative feedback regarding their repair services raises significant concerns about the reliability and quality of this aspect of their business. Potential customers seeking repair services should exercise caution and consider alternative options based on the prevalent negative experiences reported. The business would benefit from a thorough review and improvement of its repair center operations and technical staff training to align the service quality with the positive aspects of their sales department.
Bad service! Bad technicians! They might be good for getting electronics but service Centre is the worst. I gave them to check my iMac as it doesn’t turn on sometimes. The next day they gave me back saying it doesn’t have any issues and working perfectly. I guess they didn’t even manage to open and check. Lazy people! and then, I gave my iMac to Ershad Computers near to them. They found out it has power supply issue. Very bad service! Not professionals! Technicians doesn’t have any idea what they are doing.
Now please don’t come and say it’s not your store maybe other speed! I know your store, I have been living nearby you more than a decade!
I am writing this review for "Speed Integrated Computers LLC". Mentioning the exact name is mandatory because there are a lot of shops in that area carrying the word "SPEED" in their displayed name. After several satisfied visits, I now feel myself in a position to give my fair reviews. I was attended to by Mr. Ashiq when buying a laptop and by Mr. Sulaiman for repairs. These guys are amazing, very professional in their field, with thorough knowledge to answer customers' questions. Mr. Ashiq does his best to convince the customer by letting them know the available products in detail. The same goes for Sulaiman with regards to repairs. Other team members are also fantastic because I observed them while dealing with customers. They have a wide range of laptops, accessories, and a service center with competent staff. I highly recommend them to everyone, but especially to those who are not good at bargaining but want peace of mind while shopping.
I had an excellent experience with Speed Computers. I recently ordered a custom-built PC from them, and they delivered it exactly as I wanted and on time. The staff, especially Mr. Shabeer, was friendly and highly professional. Their service exceeded my expectations, and I'm extremely satisfied. Thank you for the amazing service!
I purchased a new Lenovo Ideapad laptop there, they given it in a reasonable amount and discount also. Along with laptop he given one laptop side bag and wireless mouse. Hardware warranty also given in the invoice.
I should provide a 'ZERO rating', but there is no option.
They repaired my laptop, & later, after a few days, it didn't function. Next, I handover my laptop to Ensure Service Center (Lenovo-authorized Service Centre). They said my laptop's motherboard can not be used ever because it was previously repaired by someone and some of the 'ICs' are missing now. He clearly explained to me that this shop has screwed my laptop.
Don't ever go to this shop for your laptop services. they will steal internal parts.
Prices are competitive & product variety is abundant. Excellent store for most IT needs. But im giving them 1 star for utter rubbish customer service by salesman Abbas who refused to return a 20/- cable even though i returned it packed & along with reciept. I'll change my rating if someone addresses this responsibly.
These people are truly dedicated client specialists. They are able to provide exactly what you need for a very reasonable price and if not, they can find it! Definitely highly recommended! Also, they fixed three of my computers and a server and even my Bose Headphones: so amazing!
Today, I intended to buy Office 365 Family, and I found that the price here is lower than what I would pay online. Typically, making a cash purchase often leads to better price offers. I've consistently been content with their service and their genuine products.
Very bad service.
I would like to give them -1 start but there is no option for that.
In the shop workers don't fix problems properly and they don't test after fix.
In my case they took more than 2 weeks to fix the problem but still I have same problem because of that I had to visit shop several time but problem still there. They don't care about client, they care only money.
I would not recommend this shop.
Generally I don't give bad reviews but this shop deserve this.
Very bad service. People don't care about client's time and money.
Worst experience ever. I bought a laptop and the said they provide 1 year warranty, few months later haI d a problem with my laptop they took it for 4 days and could not fix it. Took it to somebody else he found that they disconnected all the internal parts and after I had a certain problem it is now not working at all (dead state). Not professional at all and do not even answer back.