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Mobile phone Repair
SmartFix Mobiles - Fix My Phone
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SmartFix Mobiles is a business specializing in the repair of mobile phones and other electronic devices. The company offers a range of repair services, addressing issues with smartphones, tablets, and various electronic gadgets. Their expertise covers common problems such as cracked screens, battery replacements, water damage, and software malfunctions. As a repair service business, SmartFix Mobiles aims to provide efficient and reliable solutions for customers experiencing issues with their personal electronics.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.7 out of 5 across 190 reviews. Many customers express satisfaction with the speed, affordability, and friendliness of the service. Specific technicians are occasionally highlighted for exceptional service.
Service Quality:
While a significant portion of reviews praise the quality of repairs and the ability to fix issues deemed unrepairable elsewhere, there are notable instances of dissatisfaction. Recurring problems after repair, issues with replacement parts (specifically batteries and screens), and damage occurring during the repair process are reported.
Common Themes:
Positive themes include fast turnaround times, competitive pricing, and effective communication regarding the repair process. Negative themes center around the durability and quality of replacement parts, issues with warranty claims, and instances of damage to devices during repair. The discrepancy between stated warranty policies and their application is a recurring concern in negative feedback.
Final Assessment:
Based on the provided reviews and overall rating, the business generally delivers a positive customer experience, particularly in terms of speed and initial problem resolution. However, the inconsistencies in repair quality, particularly concerning replacement parts and post-repair issues, along with challenges in warranty fulfillment, suggest areas for improvement. While many customers receive high-quality and reliable service, a notable minority encounter significant problems that detract from the overall perception of reliability. The business demonstrates strengths in initial service delivery but needs to address concerns regarding the longevity of repairs and the consistency of part quality and warranty adherence to ensure a consistently high-quality and reliable service for all customers.
Came to replace battery in my phone, it was done very quickly and office is nice. Staff informed me about warranty for 6 months. After that in less then 2 months phone stated to discharge extremely quickly, back glass detached due to new battery bulging. When I asked for replacement battery or reimbursement (during warranty period) company replied that they do not have any warranty! So I paid 145 AED for my phone to work 1 month only. The battery that I received did not have any brand name on it
Came to replace battery in my phone, it was done very quickly and office is nice. Staff informed me about warranty for 6 months. After that in less then 2 months phone stated to discharge extremely quickly, back glass detached due to new battery bulging. When I asked for replacement battery or reimbursement (during warranty period) company replied that they do not have any warranty! So I paid 145 AED for my phone to work 1 month only. The battery that I received did not have any brand name on it
Had my broken phone fixed at SmartFix Mobiles and they did a fantastic job. Fast, affordable and friendly service. Highly recommend!
I find the best rates and delivery service here, so they changed the screen on my Xiaomi Mi9t, and delivered it to my apartment in arranged time. Moreover, next day I find out my screen doesn't work properly (just auto rightness) and they pick it up and changed the screen again for free! Can't complain to anything, the job is done, even defective screen was replaced. Thank you guys for your efforts and honestly and quality service! Totally recommend.
I had an amazing experience with smart fix ! My MacBook had an issue that the Apple Store said couldn’t be fixed, but Seydu at Smart Fix proved them wrong. Not only did he repair it quickly, but he also went above and beyond by personally delivering the laptop back to me, even though it wasn’t part of his job. Exceptional service, fast turnaround, and real dedication. Highly recommend.
I paid about 450 Dirhams to fix my phone touch screen problem. And they said there will be no issue after fixing this part but after using For a while again, the camera doesn’t open, sound volume decreases without touching, keyboard doesn’t work properly And so on. I don’t recommend if you want to have a worth services.
I recently had my phone repaired at Smart Fix, and I must say, I’m thoroughly impressed with their service. The technician was highly skilled and managed to resolve my phone’s issue promptly. Their customer service was excellent; they patiently answered all my questions and kept me informed throughout the repair process. Moreover, they fixed my phone within the promised timeframe, which was a big plus for me. Overall, my experience at Smart Fix was exceptional, and I would highly recommend them to anyone in need of reliable phone repair services. Don’t despair they will repair. Special thanks for Rafeeq and Seydu
I sent my iPhone for Fixing an issue , They had repaired it now for 3 times and its always being sent again with the same problem ! , There is a Clear Lack of Quality and Accountability ! . I Regret having visited this place and i wouldnt recommend this for anyone who seek a Proper Repair .
If there is a minus in the review, I would definitely choose it. It was the worst experience ever, it was the first and for sure the last time I'll deal with them. I've replaced my iPhone XR screen, and the technician scratched the phone body from 3 places because he is using a metal object to remove the screen, and when I talked to the manager, he said "it's expected to get the phone scratched after replacing the screen, and that always happens". I don't recommend anyone to deal with this store as they are really disappointing and unprofessional.
Not happy with the service. Needed to change my phone screen which had got cracked. The changed screen is bad quality and basically not helpful. Requested for replacement but no response. 200 dhs down the drain