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Mobile phone Repair
Minutes
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Minutes is a repair service business. The company offers a wide range of repair services for various items. These services include watch repair, shoe repair, key cutting, and engraving. They also provide services for mobile phone repair, laptop repair, and tablet repair. Additionally, Minutes offers services for bag repair, luggage repair, and leather repair. The company aims to provide convenient and reliable repair solutions for everyday items.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on a total of 104 reviews with an average rating of 4.9 out of 5, the overall customer sentiment towards the business appears overwhelmingly positive. The high average rating suggests a strong level of customer satisfaction.
Service Quality:
Analysis of the provided reviews indicates a high standard of service quality in several areas. Customers frequently praise the professionalism, helpfulness, and friendly demeanor of the staff. Specific services like repairs (PS5), engraving, and alterations are highlighted as being performed effectively and efficiently. The speed and quality of work are recurring positive themes.
Common Themes:
Positive themes consistently mentioned include excellent customer service, skilled technicians, good value for money, and efficient service delivery. Several staff members are specifically commended for their individual contributions.
However, some negative themes are also present, primarily related to issues with warranty claims and payment methods. Instances of perceived dishonesty regarding warranty policies and unexpected payment restrictions (card payments for specific services) have led to customer dissatisfaction and a sense of being misled. Lack of clarity on service availability (e.g., key cutting times) also caused disappointment.
Final Assessment:
The business generally demonstrates a strong commitment to providing high-quality and reliable repair services, as evidenced by the high average rating and numerous positive reviews. The majority of customers report positive experiences with staff professionalism and the effectiveness of the services provided. However, the negative feedback regarding warranty issues and payment policies highlights areas for improvement in communication and transparency. Addressing these inconsistencies would further enhance customer trust and ensure a consistently positive experience for all patrons. Despite these isolated issues, the overall sentiment and high rating suggest that the business largely delivers on its promise of quality service.
Advertised as having key cutting services but no where does it mention that they only cut keys at certain times. Very disappointed by this. A wasted journey.
Althaf did such a good job of engraving a corkscrew for me. A challenging item, but turned out better than expected. Can recommend highly, as he even shows you the placement and everything before starting to engrave. Thank you!
Chaturika was very helpful.
Fathima did an outstanding job with my alternation. Very quick and efficient. Thank you 🙏
Few months back I purchased privacy guard for my phone and at the time of purchase the sales person said the guard will be replaced free of cost and advised to keep the original receipt for the claim. I went today to get the guard replaced due to bubble formation. But the staff asked me to pay 20 AED for the service. I argued that at the time of purchase I was told it’s free of cost. However, the staff persisted for payment. It’s absolute nonsense and I’m totally got cheated by the staff at the center. I don’t recommend MINUTES.
I recently faced an issue with my PS5 and visited Minutes Bay Avenue.The technicians ,Niyas fixed my PS5 at a great price and did so professionally. I am very happy with the service and will definitely recommend their services. They’re highly professional, and I’m really satisfied with the excellent service I received .
I was sold an iPhone screen protector today at higher price than shop opposite with the pitch of warranty if it breaks again. I asked how warranty works, the shop keeper said by tracing phone number given to shop. He said any shop will replace at very low cost if their screen protector breaks. Once I gave them my number he said I am already in their system. I expected I would get covered under Warranty then. But he said no you have to show proof of purchase. He then said we will only replace our own protector and not any other you may have used after ours. How can they tell that, not clear. This to me is dishonesty. Be careful, dont believe when they say warranty. There’s no such thing, they will not replace anything.
It’s amazing teamwork and also help everyone come there and Also, very good price
Sincerely thank you for your outstanding customer service. Your professionalism, helpful attitude, and friendly approach made my experience truly pleasant. It's rare to find someone as dedicated and courteous—you really made a difference. Keep up the great work!" Asmita Raut excellent job
The manager at the store here said company policy to not accept card payments for du tourist sims! Heard that for the first time in 10 years i’ve been in Dubai. Spoke with Shabeer the manager here.
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