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Appliance Repair
Shams Al Barakat. Home appliance repair service center
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Shams Al Barakat is a home appliance repair service center. The company offers repair services for a wide range of household appliances, including refrigerators, washing machines, dryers, ovens, and dishwashers. Their services cover various issues, from minor malfunctions to major breakdowns. The company provides skilled technicians who diagnose and fix problems efficiently, aiming to restore appliances to optimal working condition. They focus on providing reliable and timely repairs to minimize inconvenience for their customers.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.4 out of 5 from 68 reviews, the general customer sentiment appears to be largely positive. Many customers express satisfaction with the service provided, highlighting aspects such as politeness, efficiency, and quick response times. However, a notable negative review indicates significant dissatisfaction, raising concerns about competency, pricing, and professionalism.
Service Quality and Efficiency:
Positive feedback frequently mentions quick and efficient service, with repairs being completed without delay and at the customer's location. Specific technicians are praised for their professionalism and skill. Conversely, the negative review details a lack of competency, with multiple incorrect diagnoses and an inability to resolve the issue. This suggests inconsistency in service quality.
Common Themes:
Recurring positive themes include prompt responses, efficient repairs, and polite staff. A significant positive point highlighted is honesty, with one review specifically mentioning advice to purchase a new appliance rather than proceeding with a costly repair. The primary negative theme revolves around perceived incompetence, incorrect diagnoses, high pricing, and poor communication, as detailed in the critical review.
Final Assessment:
The available data suggests that this appliance repair service generally provides a positive customer experience, as reflected in the high average rating and numerous positive comments. Strengths lie in responsiveness, efficiency, and honesty in certain cases. However, the detailed negative review raises serious concerns about potential inconsistencies in technical expertise, pricing transparency, and customer service communication. While many customers appear satisfied, potential customers should be aware of the possibility of encountering issues related to diagnosis accuracy and overall professionalism, as highlighted in the critical feedback. Further investigation into the frequency and nature of such negative experiences would be beneficial for a more comprehensive evaluation.
Excellent Service and very professional work by Mr Eng Usman. He is really great in his work and customer relationship management. Highly recommended
I called to fix my washing machine.. sent pictures and video of the problem, they replied with repair cost, very quickly... They advised to buy new one since repair is almost 200aed short of a cheap not big brand new washing machine I told them about.. Very honest and fast response, hope that help you with choosing the right repair company.
IT'S A SCAM!!! I'd like to summarize my disappointing experience with SHAMS in my washing machine (Alarm 3C) were they didn't succeed to solve the issue and losing time & efforts, as following: 1. Lack of Competency: The service company demonstrated low competency skills by Mohammed , who did several visits each one with different diagnosis one time its main motor, then its Drum then its board,..etc Even is some visits he never gave himself enough time to check the fault which cause wrong diagnosis. 2. Overpriced Service: Despite the low quality of service, the company charged exorbitant prices, indicating a lack of fairness and transparency. after first visit asking for 350AED considering that the main motor is damage then we discover that its another part!! (which is almost 50% of new machine, at the end the issue is not solved) 3. Unprofessional Collaboration: Throughout the collaboration, the company exhibited unprofessional behavior, failing to communicate effectively and address concerns promptly, even when I communicate with the manager Mr. Asif he ignored the messages!! (not sure if customer satisfaction is on their priority) At the end I called another company who were able to find the root cause in less than 10 minutes from first visit with much more affordable price. Overall, the service provided by this company was deeply disappointing, characterized by incompetence, high prices, and unprofessionalism. Potential customers should exercise caution before engaging with this company.
Quick and outstanding service i have experience without any delay they fix our washing machine rubber at home
Zahid eng is very polite and efficient. Great service will call again when in need. Thank you
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