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Auto Repair
Rukn Al Fakhamah Auto Maintenance
Category: Auto Repair
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Rukn Al Fakhamah Auto Maintenance is an auto repair shop that offers a comprehensive range of services. The company offers general auto repair, including engine diagnostics and repair, brake services, and suspension work. They also provide specialized services such as transmission repair, air conditioning service, and electrical system troubleshooting. Additionally, the company offers routine maintenance services like oil changes, tire rotations, and fluid checks to help keep vehicles running smoothly. Their services cater to a variety of vehicle makes and models.
| Customer Sentiment | Service Quality | Common Themes | Final Assessment | |---|---|---|---| | Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.1 out of 5 from 61 reviews. A significant portion of reviews express high satisfaction and praise. However, a notable minority report very negative experiences. | Service quality is perceived inconsistently. Positive feedback highlights exceptional service, professionalism, and quality work. Negative feedback points to low quality service, lack of commitment, and issues with repairs not being completed correctly or causing further damage. | Key positive themes include professionalism of staff and management, transparency, honesty, reasonable prices (in some cases), and efficient service. Recurring negative themes involve lack of honesty and transparency, very high and illogical pricing, poor quality of work, and issues with repairs not being completed or causing damage. Concerns about work being outsourced without notification and potential deception are also present in negative reviews. | Based on the available data, the business demonstrates strengths in professionalism and transparency for a segment of its clientele, contributing to a positive overall average rating. However, the recurring and significant negative feedback regarding honesty, pricing, and service quality indicates inconsistencies in service delivery. While many customers report positive experiences and recommend the business, the concerns raised in negative reviews suggest potential areas for improvement in ensuring consistent quality, transparent pricing, and reliable repairs for all customers. The business appears to deliver high-quality and reliable service for some, but not consistently for all. |
I would like to express my sincere gratitude for the exceptional services provided, as well as the transparency shown towards customers. Your professionalism in managing the garage, handling spare parts, and issuing invoices is truly commendable. I highly recommend your services for all car categories. It would be fantastic if you could consider opening a new garage in Dubai and Abu Dhabi
I’m very happy to have become acquainted with this company. The management and staff are extremely professional. I had an excellent experience and have recommended this organization to all my friends. The honesty and integrity of the manager, Mr. Mahmoud, are truly exceptional.
it was a bad experience. No honesty , no commitment, and no straightforwardness. Very high price with low quality service.
One of the best mechanics in the Emirates Clean work in the fastest time and at reasonable prices Thank you for the service ⭐️
This garage giving good quality service and keeping you updated of what they gonna do for the betterment of your car.
Very bad experience
Very bad experience and very expensive 2/10
We came early so the breakfast menu wasn't ready... but service was very good
خدمة سيئة واسعار مبالغ فيها وضرر اكثر بالسيارة غير مؤتمن سلمني السيارة الكوليات من دون البراغي كانت نحرقت السيارة، الصيانة لم تتم بالشكل المطلوب واخذ بحدود 6000 درهم على تغيير بطارية وزيت وفلتر وزيوت دفرنشيل وتبين لاحقا زيت الدفرنشيل مخلوط بالماء لم يبدل وغسيل فرش وازالة قليل من المياه في ارضية السيارة يعد ساعات من استلام السيارة تم تغيير مراوح السيارة الخارجية والداخلية والسلف والفلاتر وزيت الدفرنشيل الخ صيانة فاشلة واخذ اموال بغير حق
تم عمل الصيانة بكراج آخر من وراء قلة الامانة
للآسف تجربة سيئة ، لا انصح به
صدق وشفافية شبه معدومة
خدوش وعلامات متضررة عند استلام السيارة وكثير من الملاحظات لم تتصلح يتم التهرب منها بردود مختلفة
اسعار غير منطقية ومبالغ فيها وللأسف تفاجأت انه اغلب العمل كان في ورشة أخرى لم يتم اخباري فيها مسبقا
حسيت تم خداعي بفيدوهاتك الغير واقعية
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