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Auto Repair
Al Azharan Auto Maintenance
Category: Auto Repair
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Al Azharan Auto Maintenance is a business specializing in automotive care. The company offers a comprehensive range of services including general auto repair and detailed car repair and maintenance. Their expertise covers various aspects of vehicle upkeep, ensuring cars run smoothly and reliably.
Customer Sentiment:
Overall customer sentiment is largely positive, reflected in the high average rating of 4.6 out of 5 from 313 reviews. Many customers express satisfaction with the quality of service and the expertise of the staff, particularly for specialized vehicles like Porsche. However, a significant negative sentiment exists regarding pricing and transparency, with some customers feeling overcharged and misled.
Service Quality:
The business appears to deliver high-quality technical service, with multiple reviews highlighting successful repairs and improved vehicle performance. The team is often described as professional, knowledgeable, and efficient. Specific praise is given for their ability to diagnose and fix complex issues that other garages could not resolve.
Common Themes:
Recurring positive themes include the professionalism and expertise of the staff, particularly Mr. Abdullah, and the quality of the repair work. The ability to handle specific car makes like Porsche is also a strong point. Conversely, a prominent negative theme is the lack of price transparency and perceived overcharging, with instances of significant price discrepancies between initial quotes and final invoices. Communication regarding pricing and invoice details is a notable weakness.
Final Assessment:
Based on the provided data, the business demonstrates strong technical capabilities and a high level of customer satisfaction in terms of repair quality and staff professionalism. However, the significant negative feedback regarding pricing practices and transparency is a critical weakness that impacts the overall customer experience for a segment of the clientele. While the business appears to deliver reliable service in terms of repairs, the inconsistency and lack of clarity in pricing detract from its overall reliability and trustworthiness in the eyes of some customers. Potential customers should be aware of the positive technical reputation but exercise caution and seek clear, detailed pricing information upfront.
Avoid this garage
Great work from Al azharan team My car was fixed perfectly in hours
I had a great experience at Al Azharan Car Maintenance. Mr. Abdullah was extremely cooperative and professional. The service was quick, thorough, and affordable. My car runs better than ever! Highly recommend this place for anyone in need of reliable car maintenance.
I recently took my Porsche for a major service to Abu Abdalla , and I couldn't be more impressed with their service. From the moment I walked in, the team was professional, knowledgeable, and incredibly friendly. They quickly diagnosed the issue and explained everything in detail, ensuring I understood what needed to be done. The repairs were carried out with precision and expertise, and my car now runs better than ever. The garage was clean and well-organized, reflecting their commitment to high standards. It's clear that Al Azharan garage takes pride in their work and values their customers. I highly recommend Abu Abdalla for anyone needing top-notch service for their vehicles. They truly went above and beyond to ensure my Porsche was fixed perfectly. Thank you, Al Azharan garage team, for your exceptional service!
Not recommended
Nothing can be done without Abo Abdullah,great team and service
The worst service
These people do know their way around with Porsche cars. I brought my car to them to rectify a challenge that other garages couldn’t sort out. Prices are also affordable I highly recommend Al Zahran for people who do not service at the agency!
This gentleman, he lied to me, he charged me 8000 dirhams while I did the inspection, he had asked me at the beginning for 3600 dirhams and then he gave me an invoice for 8000 dirhams, he had asked me to pay cash so that I don't leave a trace, you have to be very careful with this garage, maybe it's good but with the prices, believe me it's a scanner.
And the worst thing is that on his invoice, he didn't leave details like that. There won't be any more evidence. I went to another garage, they gave me the same German parts at half price, I was really shocked and when I told him what did you do, he told me well listen, that's contempt. I said I'm going to call the police, he told me come have lunch with me
The proof is the invoice without details and the other invoice from another garage with all the details and compare the prices please totally, he is … you people judges
Very rude, not polite on communication and expensive service
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