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Auto Repair
Red Fox Auto Care LLC
Category: Auto Repair
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At Red Fox Auto Care LLC, we offer a comprehensive range of services to keep your vehicle in top condition. As an auto repair shop, we handle all types of mechanical issues. Our auto body shop and auto painting services restore your car's appearance after accidents or wear and tear. We provide general car repair and maintenance services to ensure your vehicle runs smoothly and reliably. For classic car enthusiasts, our auto restoration service brings vintage vehicles back to their former glory. We also operate as a car inspection station, providing thorough checks to ensure your vehicle meets safety and regulatory standards.
Customer Sentiment:
Overall customer sentiment appears to be overwhelmingly positive, as indicated by the high average rating of 4.8 out of 5 across 2546 reviews. A significant portion of customers express satisfaction with the service provided, highlighting professionalism, attentiveness, and knowledgeable staff. Specific individuals, such as Reema and Usman, are frequently mentioned for their exceptional support and communication. Many positive reviews emphasize the quality of repair work, particularly for auto body and painting services, with customers noting that their cars looked "brand new."
Service Quality:
Based on the provided reviews, the business demonstrates strengths in customer interaction and the quality of certain repair services, particularly cosmetic and body work. Positive feedback frequently mentions clear explanations, patient answers to questions, and feeling valued as a customer. The presence of a comfortable customer waiting area is also noted as a positive aspect.
Common Themes:
Recurring positive themes include excellent customer service from specific staff members, high-quality auto body and painting results, and reasonable repair costs. However, a notable negative theme emerges regarding the repair of mechanical issues, particularly for certain car makes (Mercedes, Jeep, GMC, Porsche). Several reviews detail instances where initial problems were not resolved, new issues arose after service, or unnecessary parts were recommended/installed. Concerns about the authenticity of some positive reviews and the transparency of business practices are also raised.
Final Assessment:
While the high average rating and numerous positive reviews suggest a generally positive customer experience, particularly in customer service and auto body work, the recurring negative feedback regarding mechanical repairs and transparency issues cannot be overlooked. The business appears to excel in customer interaction and cosmetic repairs but may face challenges in diagnosing and resolving complex mechanical problems across all vehicle types. Potential customers should consider the type of service required and weigh the strong positive feedback against the specific concerns raised in the negative reviews, particularly if seeking mechanical repairs for non-standard or American vehicles. The discrepancy between the overall high rating and the detailed negative experiences warrants further investigation for a comprehensive understanding of service consistency.
Amazing experience and fast service -my car looks brand new 🤩 Special Big Thanks to Usman he was guiding me from A to Z always online and kept me updated. Highly recommended Red Fox Auto Care Garage Ras Al Khaimah and you will be lucky if Usman will assist you.👍🏻💯🤩
Changed parts not necessary plus wrong size of bushings, resulting in a non drivable car. Came with one issue, left with 2 new ones plus old one now solved.
Dropped my car off for a bumper repair. They made it look brand new, actually unbelievable how good they did it. Definitely recommend this garage.
Good Service and Garage. Good service advisor, Mr. Usman provided me good support during my vehicle repair works
Great service, 5/5. My service agent Mr. Osman, was thoroughly professional and helping. At no point in time, did I feel I could be scammed. In fact the repair cost was more than reasonable...they have a comfy customer sitting area. Thanks RedFox!
I had a great experience at Red Fox Auto Care thanks to the wonderful service provided by Reema. She was professional, attentive, and very knowledgeable. She took the time to explain the details of the service, answered all my questions with patience, and made sure everything went smoothly. Her friendly attitude and honest recommendations made me feel confident and valued as a customer. Highly recommend her if you’re looking for someone who truly cares about customer satisfaction
I went to this company after they advertised their opening in the hope that I might find a competent and professional garage to work on 4 of my cars. I DID NOT! After having my car for weeks on end it was returned to me with more faults than when it left me, the washing and cleaning was shameful and a bill for Dhs 4,500. The radio and sub woofer no longer work and work that was asked to be done was not. Needless to say, I would not recommend them!
I wish i can give them Negative but can’t worst place to repair the car they have no idea abt the GMC or American cars
Very shaddy business. Be warned that most reviews here are fake and paid reviews from fake accounts. You can spot them easily.
Anyhow, I just got my porsche cayenne serviced here. I live in RAK city and there are literally millions of Auto garages near my place in Al Nakheel. However, I wanted hassle free and professional service so i drove for 30 minutes to come here.
I am utterly disappointed with their service and result. My car was driving 100% fine and with no issues. I got major service done in Dubai in April 2022 and fixed all issues. I came here for oil and filter change only. However after service they suggested me further issues which required 16k out of no where. Next day, out of no where, my car over heated in a parking lot and broke down on because it had no coolent. I was with family and had to tow it back to workshop. When i confronted the mechanic he didn't accept his fault and neither he told me the reason of how coolent evaporated after service.
I paid premium price for a simple job but ended up fixing my car from other mechanics in RAK. Will not come here again as i do not trust their practices.
Now one week after the service my car's economy has dropped significantly and i have founf another cracked pipe in the car. If you love your car then avoid the shady business.
Went 3 times, 3 times disappointed experience.
Mercedes and Jeep,
First parts can not be ordered for Mercedes
For keep they tried to sell me parts which are not needed for the car.
Didn’t test drive the car, and after I picked the car up, a new bigger problem appeared, while the main problem was not solved too.
Not recommending this workshop at all.
Be aware of what parts they sell you, and if it is really needed. !