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Auto Repair
Honda Showroom - Ras Al Khaimah - Al-Futtaim
Category: Appliance Repair
The business name is Al-Futtaim Honda. The company offers a comprehensive range of services for Hond...
Category: Air Conditioning Repair
As the Lexus Service Center in Ras Al Khaimah, located on Sheikh Mohammad Bin Salem Road, I offer co...
Category: Auto Repair
INFINITI Centre Ras Al Khaimah - Arabian Automobiles LLC is a comprehensive automotive business. The...
Category: Auto Repair
INFINITI Service Centre RAK - Arabian Automobiles LLC is a car repair and maintenance service. The c...
Category: Auto Repair
As Nissan Service Centre - Ras Al Khaimah - Arabian Automobiles LLC, I offer comprehensive auto repa...
Al-Futtaim Honda is the business name of the entity. The company offers a range of services, including the sale of new and used Honda vehicles, vehicle maintenance and repair, and genuine Honda parts and accessories. They also provide financing and insurance options to assist customers with their vehicle purchases. The company offers chauffeur services, providing professional drivers for various needs, such as airport transfers, corporate events, and special occasions. This service ensures comfortable and reliable transportation for clients.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on a collection of 59 reviews with an average rating of 4.3 out of 5, the overall customer sentiment appears to be largely positive, although there are notable instances of dissatisfaction. While a significant portion of customers express satisfaction with the service received, a minority of reviews highlight significant issues that negatively impact the overall perception.
Service Quality:
Analysis of the reviews reveals a mixed picture regarding service quality. Positive feedback frequently mentions pleasant and professional sales advisors who provide thorough information. However, negative reviews point to serious lapses in service, including poor communication, lack of professionalism, and issues with test drive availability. Concerns are also raised regarding potential overcharging or the use of non-original parts during service. Conversely, positive experiences with aftersales service are also reported.
Common Themes:
Recurring positive themes include helpful and knowledgeable sales staff. Negative themes consistently revolve around poor communication, unprofessional conduct, and perceived issues with transparency and value in service and parts. The importance of efficient and reliable test drive scheduling is also a key factor influencing customer satisfaction.
Final Assessment:
While the majority of customers appear to have positive experiences, the presence of significant negative feedback indicates inconsistencies in service delivery. The business demonstrates strengths in certain areas, particularly with individual staff members providing excellent service. However, addressing the issues of communication, professionalism, and transparency in service and parts is crucial for consistently delivering high-quality and reliable service and improving the overall customer experience. The high average rating suggests a strong foundation, but the negative reviews highlight areas requiring immediate attention to ensure consistent customer satisfaction.
17-07-2024 I have an update for the below review. I was contacted by Mr. Mohammed who went into the extra trouble for getting a test drive for me in Ajman. He was kind enough to send the vehicle to Ajman to do a test drive thereby justifying my time. He was very professional and for that matter I am changing it from a 1 star to a 5 star review. I am confident now in getting a Honda vehicle as I do not have any doubt for their services. Once again thank you very much Al Futtaim and Mr. Mohammed. I had the worst and the most callous attitude in this showroom. I was planning to buy the Pilot and had requested for a test drive a week before to Ms. Mariam and I was told that the slot is booked for Saturday 13 July 2024. We are traveling from Ajman and upon reaching there I was told that there is no vehicle for the test drive. The agent Mariam was not at all professional and she took the whole situation light heartedly not understanding the value of a customer's time. With such experience I can only imagine the attitude should I go forward with the purchase. Extremely poor service, personnel and attitude Honda Ras Al Khaimah.
Bought a 2018 Accord 5 years back. Excellent aftersales service also from the service centre.
I met Mr yaghi it was perfect dealing with him really I recommend for anyone visit showroom. To ask about him
The sales advisor is very pleasant guy. Took us thoroughly through the options. Very satisfied with the service.
These staff at Rak donot care about the quality customer service but only how to scam their costumers. For example, selling acdelco battery, or Cheap chinese Wheel bearing at Honda oringinal price or they recommend very expensive part replacement but never care about oil leaking
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