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Computer Repair
PZM (Sell,Fix,Used,New,Build) LLC
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PZM (Sell,Fix,Used,New,Build) LLC is a business that specializes in a wide range of technology-related services and products. The company offers computer repair services, addressing issues with various types of computers. They also function as a cell phone accessory store and a cell phone store, providing a selection of mobile devices and related items. Additionally, the company offers computer accessories and operates as a general computer store. Their services extend to computer service and they function as a computer software store. PZM is also an electronics store, offering a variety of electronic goods. They provide mobile phone repair services and operate as a used computer store, offering pre-owned computers.
Customer Sentiment:
Overall customer sentiment appears overwhelmingly positive, as indicated by the high average rating of 4.9 out of 5 across 717 reviews. The provided sample reviews, while a small subset, reflect this trend with several highlighting excellent service, professionalism, and successful repairs. However, a small but significant portion of the sample reviews express strong negative sentiment regarding pricing, repair quality, and customer service issues.
Service Quality:
Based on the positive reviews, the business excels in providing fast, same-day repairs for various devices, including laptops, gaming PCs, and MacBooks. Customers frequently praise the staff's professionalism, communication, and ability to fix complex issues. The availability of a wide range of new and used tech products and accessories is also a significant strength. Conversely, the negative reviews raise concerns about the quality and reliability of repairs, with instances of recurring problems and unresolved issues after multiple attempts.
Common Themes:
Recurring positive themes include efficient repair services, knowledgeable and friendly staff, a comprehensive product selection, and competitive pricing on used devices. Negative themes center around perceived overpricing on certain items (like thermal paste), issues with repair efficacy leading to repeat visits, and a lack of transparency or accountability when repairs are unsuccessful.
Final Assessment:
Considering the high volume of reviews and the exceptional average rating, the business generally delivers high-quality and reliable service for the majority of its customers. The positive feedback strongly suggests competence in repairs and a commitment to customer satisfaction. However, the negative reviews, though fewer in number, highlight areas for potential improvement, particularly regarding consistent repair quality and pricing transparency on specific products. While the business appears to be a trustworthy option for many tech needs, potential customers should be aware of the reported inconsistencies in repair outcomes and pricing.
Broke my PS, went there to fix the HDMI port and it kept on glitching and not working, went back 3 times for them to fix it and they didn’t
Dear Meqdad Thwabeh I want to commend you and your team for the excellent services provided on MacBook. I came to PZM at Union Coop Hessa street to fix my MacBook Pro model 2011 they removed windows so and install new upgraded fresh Mac OS version, I highly recommend this store for computers & mobile phones services, customer services are very strong and they want you to be always satisfied. Good job.
I fixed my MacBook with them and he they said there is warranty 1 week and within one week i face the same problem with the laptop and i went to him so he started to create different stores and not trying to find solutions
I feel like he doesn’t know where is the problem exactly
Not recommending this place at all and not trusting them as well 👎🏼👎🏼👎🏼👎🏼
I had an amazing experience with this store! They specialize in both hardware and software repairs, and their service is top-notch. They fixed my laptop perfectly and at a very reasonable price. What makes them stand out is the range of used laptops and phones they offer – not only are the prices unbeatable, but the quality is also the best you can find in Dubai. If you're in the market for a custom-built PC, they’re experts at building high-performance systems tailored to your needs. Additionally, they have a fantastic selection of phone and PC accessories, making it a one-stop shop for tech enthusiasts. I highly recommend this place to anyone looking for reliable repairs, great deals on tech, and excellent customer service!
I recently took my PS4 to PZM Computers in Al Barsha 3 for repair, and I am really happier with their service. They were very professional, with excellent communication throughout the process. The staff were incredibly friendly and made me feel valued as a customer. My PS4 was fixed quickly and is working perfectly now. I highly recommend PZM Computers for their reliable service and great customer care.
I sell my macbook m1 they give me a best price in do they work so fast i like the service inshaallah i come second time in this shop you can find any type of technique
If you are trying to fix something in this shop just do not do it.
1. They lie about the timing
2. They do not know how to fix properly
3. They do not say I don't know, they will just try and maybe waste your time.
Had a very bad experience with them and maybe they will change one day thus I will leave this review as a reminder for them.
They don't do the job properly and not fix the issues . the payment is received from the customer in full now where does everyone have time to go to their shop everyday.
This store is a top-notch destination for all your computer and mobile phone needs, offering a wide range of products including brand new mobile phones, computers, and accessories. They also feature a great selection of second-hand devices. In addition, they provide fast, same-day repair services for laptops and gaming PCs. With exceptional service and a comprehensive product offering, I highly recommend this store for anyone seeking quality tech solutions.
Triple the price.
Had to buy thermal paste urgently.
I understand that these shops have to have a margin. But not 250%. A thermal paste that is sold for 30-40aed online was priced 85aed. Will be the last place I buy stuff from.
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