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Auto Repair
Protech battery and auto accessories, Abu Dhabi, UAE
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Protech Battery and Auto Accessories is a car battery store in Abu Dhabi, UAE. The company offers a wide range of services related to car batteries and auto accessories. This includes the sale of various types of car batteries, battery testing, installation services, and battery maintenance. They also provide a selection of auto accessories to complement their battery offerings. The company aims to provide reliable products and services to meet the needs of vehicle owners.
Overall Customer Sentiment:
Based on a large volume of reviews (163 total) and a high average rating (4.9 out of 5), the overall customer sentiment towards this car battery service provider is overwhelmingly positive. The vast majority of customers express satisfaction with the service received.
Service Quality and Strengths:
Recurring positive feedback highlights several key strengths. Customers frequently commend the quality of service, describing it as "very good," "excellent," and "nice." The staff is often described as "cooperative" and helpful. Specific individuals are occasionally mentioned positively for their smooth handling of transactions and installations. The quality of accessories is also noted as high. Furthermore, the business appears to be competitive on pricing, with customers mentioning "better discount and affordable price."
Areas for Improvement and Weaknesses:
Despite the predominantly positive feedback, a small number of reviews raise significant concerns. There are serious allegations of selling used or recharged batteries and instances of batteries failing prematurely. Some customers report needing multiple replacements within short periods. There are also claims of being overcharged for repairs and experiencing damage to vehicles during service. One review specifically identifies a staff member as potentially fraudulent. These negative reviews suggest potential inconsistencies in service quality and ethical practices.
Common Themes:
The most prevalent themes in the reviews are the quality of service, the helpfulness of staff, and pricing. While most experiences are positive in these areas, the negative reviews introduce themes of battery reliability issues and potential dishonesty.
Final Assessment:
Considering the high volume of positive reviews and the exceptional average rating, this car battery service provider generally delivers high-quality and reliable service. The positive feedback on service, staff, and pricing is a strong indicator of customer satisfaction. However, the serious nature of the negative feedback, particularly regarding battery quality and potential fraudulent practices, cannot be ignored. While these negative experiences appear to be isolated incidents within the larger dataset, they warrant attention and investigation by the business to ensure consistent service quality and maintain customer trust. Potential customers should be aware of these concerns, although the overall data suggests a positive experience is highly probable.
Be careful, i have replaced my car battery with them more than 3 times for only one car within 3 months period only, and 2 times for my other car within one week time period , they are scamners , and they will tell you it is from your ( Alternator or Dynamo later on, which was not) , specifically a guy name Kauthar this man is a fraud. They are Selling Used Recharged Batteries. I advise you to change your car battery in Mussafah, not in Madinat Zayed.. very and highly risk in there. Pay an extra 50 Dhs better than this hassle. It is your call eventually. Good luck.
Good service
Horrible place
Milan was the best person who handled the things very smoothly and hassaan was the best persn to install main thing in UAE is the price m damm sure u wil get in better discount and affordable price really worth it...thank u team.
Nice service and very coprative staff
The accessories are of high quality and the service was excellent. I highly recommend them.
They charge a lot to repair car. When they repair they also damage car. dont trust this
very good service thanks the shop owner
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