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Mobile phone Repair
Prive Mobiles
Category: Computer Repair
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Prive Mobiles is a business that specializes in a range of technology services. The company offers mobile phone repair, addressing issues with various devices. Additionally, the company provides computer accessories, catering to the needs of computer users. Prive Mobiles also offers computer repair services, assisting with hardware and software problems. Furthermore, the company operates as a computer service business, providing broader support for computer systems.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.5 out of 5 from 68 reviews, the general customer sentiment towards Prive Mobiles appears largely positive. Many customers express satisfaction with the speed, expertise, and professionalism of the service, particularly for mobile phone and MacBook repairs. However, a significant minority of reviews highlight negative experiences related to repair quality, pricing transparency, and staff demeanor.
Service Quality and Expertise:
Strengths frequently mentioned include the technical skill of the repair specialists, their ability to quickly diagnose and fix issues, and their extensive knowledge of various devices. Specific praise is given for successful iPhone battery replacements, MacBook repairs after significant damage, and keyboard replacements. The availability of computer accessories is also noted as a positive.
Areas for Improvement:
Conversely, several reviews indicate significant issues with repair quality, with devices reportedly not being fixed correctly or even being returned in a worse condition than when they were brought in. Concerns about fluctuating pricing and a lack of transparency regarding costs are also raised. Negative interactions with staff, described as rude or unhelpful, are another recurring theme. The departure of a previously valued employee is also mentioned as impacting the customer experience.
Common Themes:
Positive themes center around efficient and expert repairs, particularly for mobile phones and MacBooks, and competitive pricing for successful services. Negative themes revolve around inconsistent repair quality, issues with pricing and communication, and negative staff interactions.
Final Assessment:
Prive Mobiles demonstrates strong technical capabilities and the potential to provide excellent service, as evidenced by the high average rating and numerous positive reviews. They appear to be a reliable option for many common device repairs. However, the presence of multiple negative reviews highlighting significant issues with repair quality, pricing, and customer service indicates inconsistency in their operations. While many customers have positive experiences, potential customers should be aware of the reported risks and consider these factors when choosing Prive Mobiles for their repair needs.
An idiotic approach to justifiying why my products don't work any more after they've been handled by this business. If you want your stuff to be fixed don't give it to them. To be honest, as an Indian myself don't expect Indians to fix your stuff properly. Find a pakistani or filipino shop. Fact.
Ata is a wizard with mobile phones. Fixed the phone immediately. Very welcoming and respectful. I had an amazing experience
Extremely rude staff. Do not acknowledge their mistake and rob people of their money
I got my mac keyboard replaced. 100% authentic and nice quality. Also very very reasonable rate. Ata is very intelligent guy and he responded in seconds to all my queries.
Mr. Ata did amazing job to fix my IPhone 12 Pro Max ! Thanx a lot! If something happen with my iPhone I’ll be back!
Prive Mobiles deserves every bit of praise for their remarkable service. My MacBook suffered extensive damage from a coffee and water accident, and I was met with disappointment from other repair shops. Prive Mobiles, however, not only accepted the challenge but accomplished the repair in a mere 3 days. What sets them apart is not just their technical expertise but also their welcoming and honest approach. They provided a transparent assessment of the damage and offered a cost-effective solution. The best part? Their pricing is incredibly competitive for the outstanding service they deliver. By the way, they extensive collection of computer accessories as well. If you're in need of reliable, affordable, and skilled technicians, Prive Mobiles is the place to go. They not only salvaged my MacBook but also provided an experience that exceeded my expectations. Kudos to the team at Prive Mobiles!
They dnt deserve even one star. I gave my IPAD for screen replacement , it was working perfectly even with broken screen, they returned it to me with replaced screen which was nt working even they damaged home button. Finally they couldnt fix , i asked him to fix back broken screen and touch was ok with broken screen. Wont recommend to anyone.
Top Service! Got my Iphone a replacement battery here, the Service was fast, competent and super professional. The Specialist has experience since more then 15 years and is specialist literally on everything what has a battery and a screen, fantastic! Also he is not dhy to explain everything and give some side infos about devices and history, i will come back for sure!
Used to like this community shop allot, It s a shame that Charles is no longer working there, professional guy and always helpful with very good knowledge, he helped me fix my laptop and always get the right accessories for my phone, external drive and everything i needed. I went back recently and the new guy did not even know what to look for, just ended up wasting my time :(
Worst experience, 3 times they changed the requirement and asked me more money, i thought they have a higher prices they will be professionals but it was a nightmare for me. 2nd time before delivering they told me every thing is perfectly fine and they have checked it thoroghly, when i received the mobile it was in the same condition and again i had to go to the shop again this time they told me another issue and again charged me. Finally i have received my mobile today lets see how long it goes.
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