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Auto Repair
Car Hero - Mobile Tire Repair, fitting and Battery - 24 hours emergency services
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Car Hero - Mobile Tire Repair, fitting and Battery - 24 hours emergency services is a business that provides a range of automotive services. The company offers tire repair, fitting, and replacement, including emergency services available 24 hours a day. They also provide general auto repair services and function as a car battery store, offering battery sales and replacement. As a tire shop, the company handles various tire-related needs.
Overall Customer Sentiment:
Based on a significant volume of reviews (146 total with an average rating of 4.9 out of 5), the overall customer sentiment towards Car Hero is overwhelmingly positive. Customers frequently express high levels of satisfaction, particularly regarding the speed and effectiveness of the service provided. The high average rating strongly indicates a consistently positive customer experience.
Service Quality:
Key strengths highlighted in the reviews include rapid response times, especially in emergency situations and during off-hours (24/7 service). Customers consistently praise the efficiency and professionalism of the technicians, noting their ability to quickly diagnose and resolve issues such as flat tires and broken valves. The convenience of mobile service, eliminating the need to drive to a physical shop, is also a significant positive factor.
Common Themes:
Recurring positive themes include the promptness of service, the expertise of the technicians, and the friendly and helpful demeanor of staff members, with specific individuals like Abdul being mentioned positively. The transparency and fairness of pricing are also noted as positive aspects. However, a notable weakness identified in a small number of reviews is difficulty in reaching the business via phone, with instances of unanswered calls and disconnections.
Final Assessment:
Considering the high volume of positive feedback and the exceptional average rating, Car Hero appears to be a highly reliable and high-quality service provider for tire and auto repair needs. Their strengths lie in their rapid, efficient, and professional mobile service, which is particularly valuable in emergency situations. While there are isolated reports of communication issues via phone, these appear to be infrequent and do not significantly detract from the overall positive customer experience reflected in the vast majority of reviews. The business effectively delivers on its promise of providing timely and effective assistance.
Bad service, they answer the call first, then no one answers, I am cut off on the road and no one answers
Got an emergency with the trye breakdown i called them 6am in the morning form start to finish they came fast and solved the problem quickly definitely will use it again thanks so much and it's 24hrs service:D
It dont even answer mobile number
Very effective ! I had a flat tire in my Mini Cooper during the night and luckily because hero was there to help me out. Very good work and friendly, I recommend.
Very good service. Abdul was very good person and he came on time. Thanks Car Hero
We returned after Christmas holidays and found two of our tires completely flat with broken valves. Abdul picked up and fixed our tires in just one hour. I highly recommend him - he's fast, efficient and super friendly. Thank you so much Abdul for your excellent service!
Wow, where do I even begin with my experience with Car Hero? I was in a bit of a pickle after my car hit some debris on the road, leading to a punctured tire. The thought of driving to a tire shop with a compromised tire was daunting, but then I stumbled upon Car Hero on Google. It was like finding a treasure in the middle of the desert! I reached out to them on WhatsApp, and their response was lightning-fast. They assured me that help was on the way, and true to their word, within an hour, I had not one but two of the most professional and kind-hearted technicians at my doorstep in Dubai Marina. These guys were like the superheroes of tire repair! They inspected my car with expertise and fixed the tire in no time, all while maintaining a smile and a positive attitude. The price? Absolutely fair and transparent, which was just the cherry on top of an already fantastic experience. I can't express how grateful I am to Car Hero for turning what could have been a stressful day into one filled with relief and joy. Their service was not just about fixing a tire; it was about providing peace of mind and exceptional customer care. Thank you, Car Hero! Your team has won a customer for life, and I will recommend you to every soul in Dubai who needs a tire hero. Keep up the incredible work!
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