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Auto Repair
OFJ AUTOMOTIVE
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OFJ Automotive is a comprehensive automotive service provider. The company offers expert car repair and maintenance services, ensuring vehicles run smoothly and reliably. A key service is auto dent removal, restoring the aesthetic appeal of vehicles by skillfully addressing dents and dings. As a full-service auto repair shop, the company provides a wide range of services covering various automotive needs, from routine maintenance like oil changes and brake inspections to more complex repairs. Their services are designed to keep vehicles in optimal condition, providing peace of mind for car owners.
Customer Sentiment:
The overwhelming customer sentiment is highly positive, reflected in the exceptional average rating of 4.9 out of 5 from 140 reviews. Customers frequently express satisfaction with the service provided.
Service Quality:
Reviews consistently highlight the high quality of work, particularly for services like PPF application, painting, and detailing. The business is praised for its attention to detail and the care taken with vehicles. While the majority of feedback is positive, there is a dissenting review that describes the service as poor, expensive, and lacking accountability.
Common Themes:
Recurring positive themes include the professionalism and knowledge of the staff, particularly mentioning individuals like Omar. Customers appreciate the clear communication, the feeling of being valued, and the clean and organized nature of the facility. The business is also commended for its perceived fair and honest pricing approach. The negative feedback centers on cost, the quality of repairs, and a perceived lack of responsibility for work performed.
Final Assessment:
Based on the high volume of positive reviews and the exceptional average rating, OFJ AUTOMOTIVE appears to deliver high-quality and reliable service for the majority of its customers. The business excels in customer interaction, transparency, and specialized services like detailing and PPF. While there is a single strongly negative review, the overall pattern across a significant number of reviews indicates a strong track record of customer satisfaction and a commitment to professional service. The business is generally perceived as trustworthy and competent within the automotive industry.
Don't think twice about visiting OFJ for any automotive needs, whether it's a minor service or a major overhaul. As the top garage in Dubai and the UAE, OFJ excels in painting, detailing, and PPF services for all types of vehicles, from everyday cars to exotic, super, and luxurious ones. The team, including Omar, Hamza, Hazem, and Faheem, consists of professionals with in-depth knowledge of every vehicle's needs. What really impressed me was the friendly welcome and their dealing ways - they made me feel at ease and valued as a customer. The garage is really clean and organized - it's like a gallery and healthcare center combined! What sets OFJ apart is their commitment to fair and honest pricing, focusing on fixing only what's necessary without sales targets. As a long-time customer, I highly recommend OFJ to everyone. I wish the OFJ team continued success and growth, and I'm confident they'll reach even greater heights!
Exceptional Car Service – Highly Recommend! I recently had the pleasure of using OFJ AUTOMOTIVE, and I must say, the experience was outstanding from start to finish. From the moment I booked the service, the team was professional, punctual, and incredibly accommodating. They bring the best cars from all over the world USA, GERMANY & ITALY.
I recently had PPF applied to my brand new car and couldn't be happier with the experience. The owner (Omar) took the time to explain each step of the process, which made me feel confident and informed throughout. The attention to detail and quality of work were exceptional — my car looks great and is now well-protected. Highly recommended! Thank you Omar :)
Omar, Adarsh and the entire OFJ team are the best people in the automotive industry in Dubai. I’ve dealt with countless shops and by far these guys are the only ones I trust with my cars. They care, communicate and really solve problems. They go out of their way to ensure their customer is happy. Recommend to everyone!
This is the worst and most over rated workshop I have used in UAE in my entire 25 years living here. They are very expensive - claim they use original parts but they make the car barely work as it leave the workshop then they never take responsibility of their work. Not accountable and very unprofessional.
Today, I took my S-class to OFJ garage and Omar, the owner of the garage, was very respectful and very professional and helped me with all of my concerns. They fixed and took care of the car like it was their own cars. It's definitely one of the best garages in town! 10 out of 10