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Auto Repair
Nejoum Aljazeera - Auto Shipping
Category: Auto Repair
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Nejoum Aljazeera - Auto Shipping, , is a business that specializes in various aspects of the automotive industry. The company offers services as an importer, facilitating the acquisition of vehicles from international markets. They also function as an auction house and auto auction, providing a platform for buying and selling vehicles through competitive bidding. Additionally, the company operates as a used car dealer, offering a selection of pre-owned vehicles for sale. Their services encompass the entire process from sourcing and importing to auctioning and direct sales of used cars.
Customer Sentiment:
Overall customer sentiment appears mixed, with a significant portion expressing dissatisfaction despite a relatively high average rating. While some customers report positive experiences characterized by professionalism and efficiency, a notable number highlight significant issues leading to frustration and disappointment.
Service Quality:
The quality of service appears inconsistent. Positive feedback points to smooth and stress-free processes. However, negative reviews frequently cite a lack of communication, delays in service delivery (particularly regarding vehicle shipping), and unprofessional conduct from staff, including a supervisor. Issues with the sales process and perceived lack of care after account opening are also raised.
Common Themes:
Recurring themes in negative feedback include poor communication, extended delays in service fulfillment, and unprofessional or unhelpful interactions with staff. There are also concerns about the sales process and the perceived lack of support or responsiveness after initial engagement.
Final Assessment:
Based on the provided reviews and overall data, the business demonstrates areas of strength, as evidenced by positive feedback and a respectable average rating. However, the recurring negative themes, particularly concerning communication, delays, and staff professionalism, indicate significant inconsistencies in service delivery. While the business may provide high-quality and reliable service for some customers, the frequency and nature of the negative feedback suggest that this is not a consistent experience for all. Potential customers should be aware of these reported issues when considering engaging with this business.
I am writing to express my strong dissatisfaction following a recent job interview at your company. The interview was conducted by an employee who appeared to lack the fundamental skills required for such a process, displaying no understanding of how to properly engage with candidates. It is surprising that a reputable company like Njoum Al Jazeera would employ someone with such a lack of professionalism.
I don’t recommend to deal with this company 1-i shipped car from usa with this company in January till now i didn’t get anything it’s more then 2 month . when i called the customer service asked them about the car they didn’t know anything about the cars . 2- the second car it’s in the usa warehouse till now they didn’t ship the car more then 1 month the car in warehouse
Lots of promises but in reality is different. They make everything easy for you before they open the account once opened they don't care anymore. They say we sell your cars for you but the price they want to sell it for you can't even get it in copart and you have to agree with their price otherwise they won't keep the car with them when you to speak to the manger they will send you to customer service basically you have to talk to them through the app. I wouldn't recommend them.
Unprofessional and disappointing service from Supervisor “ Mr. Muhanad “ I had a very unpleasant experience with the supervisor in charge today. He was unprofessional, dismissive, and unwilling to listen. Not cooperative and gave me irrelevant examples that added no value to the conversation. He even met with me while handling another customer, rushed everything, and didn’t give me the opportunity to elaborate on my request. In the end, I left unsatisfied and he was leased bothered about losing me as customer!!! Ideally, A supervisor in charge, should be able to meet customer expectations. Listen to them and assist them with understanding and empathy or meet them half way. Make them feel important! I didn’t expect this kind of treatment from a company of this size and reputation. While I understand one person doesn’t represent the entire company, but it’s alarming to see a supervisor in charge, failing to deal with customers respectfully or professionally. I hope this feedback will be taken in constructive way and can help improve the quality of service.
We are really happy with our experience with Nejoum Al Jazeera. From start to finish, their team always professional, friendly, and efficient. They handled everything with care, making the entire process smooth, reliable, and stress-free. Thank you
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