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Auto Repair
AL ZAWYA AMERICAN AUTO SPARE PARTS TRADING CO
Category: Auto Repair
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AL ZAWYA AMERICAN AUTO SPARE PARTS TRADING CO is a business specializing in American auto parts. The company offers a wide range of services as an auto body parts supplier and a general auto parts store. They also function as a dealer for several prominent American automotive brands, including Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, and Ram. This indicates they provide parts and potentially services related to these specific makes. Their inventory likely covers a broad spectrum of parts needed for repair and maintenance of vehicles from these manufacturers.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.2 out of 5 from 216 reviews. While a significant portion of customers express satisfaction, a notable minority report negative experiences.
Service Quality:
Reviews suggest variability in service quality. Positive feedback highlights quick and good responses from the customer care team, helpful staff (specifically mentioning Mr. Jamseer), and the convenience of finding most parts in one location with a large stock. Conversely, negative reviews point to issues with order fulfillment (items not being in stock despite placing an order), slow and bad service, and unprofessional or indifferent customer service interactions.
Common Themes:
Recurring positive themes include the helpfulness of specific staff members, the extensive inventory, and competitive pricing. Negative themes consistently revolve around order accuracy and timeliness, as well as the quality of customer service interactions. The discrepancy between placing an order and the item being unavailable in storage is a specific point of concern raised by customers.
Final Assessment:
Based on the available data, the business demonstrates strengths in product availability and pricing, supported by positive interactions with certain staff members. However, inconsistencies in order fulfillment and customer service quality present areas for improvement. While the overall rating suggests a generally positive customer base, the recurring negative feedback on critical service aspects indicates that the business may not consistently deliver high-quality and reliable service for all customers. Addressing the issues of order accuracy and ensuring consistent, professional customer interactions are crucial for enhancing overall service reliability.
Best shop in UAE for US cars parts From price and also from staff If you need any help go directly to Jamseer He will help you alot Thanks Al Zawya
I came to your shop and placed the order after 30 minutes they told me item not here in Storage and we will send you by tomorrow morning but they didn’t send my orders. I was spoken to in a manner that I found unprofessional and disrespectful. I believe every customer deserves to be treated with courtesy, regardless of the situation. I kindly request that you look into this matter urgently and provide me with a clear update on my order status. I would also appreciate it if future communications could be conducted in a more respectful tone. don’t go to this place waste your time and money.
Quick and good response from there cc team get my desire spare parts.
They are good and Mr. Jamseer specially and all the rest of the team is so helpful, I believe negative reviews are not fare, considering the big volume of clients, even they are understanding for flexible returns, Price is Okay and the special good thing about this shop that you can find most of your item in one place, you don't need to go many locations wasting time for finding the parts. Team is cool and fun to deal with, they have massive stock in their stores and always can fulfil your requests, keep the good work guys. THUMPS UP
Your service is bad and slow. I do not advise anyone to deal with you ..and ...The customer service employee is uninterested and indifferent, as if he is working without a salary. I do not advise anyone to deal with you
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