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Naveed Khan Electrical Equipments Repair
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Naveed Khan Electrical Equipments Repair, also known as Naveed Electronics, is a business specializing in the repair of various household appliances and electronic equipment. The company offers services including the repair of electronics, air conditioning systems, refrigerators, and washers and dryers. Their expertise covers a range of common household appliances, providing solutions for issues with cooling systems, laundry machines, and general electronic devices.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews, the overall customer sentiment appears mixed, leaning towards positive when considering the high average rating of 4.8 out of 5 across 163 reviews. However, a significant portion of the detailed reviews highlight serious negative experiences, particularly concerning service reliability and post-repair support.
Service Quality:
Positive feedback frequently mentions good and fast service, with specific technicians like Ahmed and Wajid being praised for their helpfulness, politeness, and effective repairs on appliances such as gas cookers and ovens. Customers appreciate quick issue identification, efficient repairs, and affordable pricing compared to competitors.
Common Themes:
Recurring positive themes include the professionalism and politeness of technicians, timely repairs, and successful resolution of initial issues. Conversely, significant negative themes emerge around the lack of follow-up and after-sales service, unresolved recurring problems, issues with warranty claims, and difficulties in obtaining refunds or communication after service completion. Specific concerns include appliances failing shortly after repair, missing parts, and unresponsiveness from the business.
Final Assessment:
While the high average rating suggests a generally positive customer base, the detailed negative reviews raise serious concerns about the consistency and reliability of the service, particularly regarding complex repairs and post-service support. The business appears to excel in initial repairs and customer interaction during the service call. However, the documented issues with warranty fulfillment, follow-up, and communication for unresolved problems indicate potential weaknesses in their operational processes and commitment to long-term customer satisfaction. Potential customers should consider both the high volume of positive ratings and the detailed accounts of negative experiences when evaluating this service provider.
Good and fast service,specially the technician Ahmed , he was helpful.
Good service by the team. Wajid did an amazing job in repairing my gas cooker
I recently dealt with Khan who repaired my gas ... it was horrible job and he just lookedfor having money with low quality job .. I do not recommend dealing wih them
I recently had my fridge repaired by Naveed Khan, and I’m very pleased with the service. The technician was professional, knowledgeable, and efficient. They quickly identified the issue, completed the repair, and provided a guarantee on their work. Since then, my fridge has been working perfectly. I highly recommend their service to anyone needing reliable appliance repair.
My humble request who will see my review do not repairing work from this guy.
Worst service from these guy. My refrigerator got problem of not getting cool, I called this guy and they checked and told me it's send not working 250 AED repair cost so I agreed and they deliver next day, but again it's stopped working second day, I call them and they came and after checking he told me compressor not working and they charged me 380 AED after negotiation from AED 500. I pay that also and they fix it to my home. When I on the refrigerator I can see the inside light is not there as well as backside trey is not there, also there was some odd noise coming, so I called them and explain these 3 problem, he told me I will send someone. The amazing part is that today 5 month about to finish but nobody visited yet and not answering on call and message. Sometime I will try from other number than I received call and say sorry I was busy my guy will come tomorrow to fix it. But that day not came yet. They give me guarantee that if something happens I will repair free of cost because now every parts are changed so you don't have to worried. But I don' t aware that there after sales service is one of the worst.
Naveed Khan fixed my oven motherboard in very little time, and the team is very respectful. Wajid from the team was super polite
Not respond
Terrible service - I used them to fix my oven a year ago only for the same fault to arrive. Even though it was under warranty they charged me again. The oven failed to work, they collected it again and said they fixed it this time it started to smoke and we could smell burning - I have called them , text 20 times for them to come to fix it but now nothing - was forced to buy a new oven - and these guys still have my money and are not returning calls - terrible since we have children in the house with the oven smoking -
Wanted to add that having posted this review finally got some action in the form of a random voice message that the parts are not covered by warranty even though the receipt says it is . Agreed on a discount on the refund but that was a week ago and still waiting for these guys to get me my money back and to collect the oven - once again my advice is so not use this company the service has been an utter disgrace I still waiting for a refund and for Naveed to collect the oven and no sign - essentially he has taken my money and failed to fix the oven and now not even answering calls or messages even though he promised on 30th nov he will issue the refund - do not use this company under any circumstances I have no idea how they are still in business given the terrible workmanship and poor service - Naveen has now gone missing with my aed 800 not answering messages or responding - utterly shambolic service and quite frankly dangerous. After fours months still waiting. For a refund - my advise do not ever use this company as they are simply shambolic , dishonest and do not care
And still no contact or refund for absolutely shocking service plse do not use these guys get a reputable company
The technicians were really polite and quick to repair my gas cooker that need few parts. They went out for parts without asking me for transportation cost. The parts were changed and tested if working fine. The price was really affordable unlike other same repairing comparing. Thank you so much! if needed in future, I will connect with you for sure!
worst experience of my life.