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Auto Repair
Nasser Auto Electrical (Branch Mussafah 11)
Category: Auto Repair
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Nasser Auto Electrical (Branch Mussafah 11) is an auto repair shop and auto electrical service business. The company offers a comprehensive range of services for vehicles. These services include general auto repair, addressing mechanical issues and performing routine maintenance. A key focus of their business is auto electrical services, which involves diagnosing and repairing electrical problems in vehicles, such as issues with wiring, alternators, starters, and batteries. The company provides solutions for various automotive needs, ensuring vehicles are running smoothly and safely.
Customer Sentiment:
Overall customer sentiment appears mixed, with a significant portion of reviews expressing positive experiences, particularly regarding the quality of service and the professionalism of certain staff members. However, a notable number of reviews highlight serious concerns regarding pricing transparency, honesty, and the need for repeat visits to resolve issues. The average rating of 4.4 out of 5 across 67 reviews suggests a generally favorable perception, but the negative feedback indicates areas requiring significant improvement.
Service Quality:
Reviews suggest variability in service quality. Positive feedback emphasizes efficient and effective repairs, with some customers specifically commending the speed and helpfulness of the staff. Conversely, negative reviews point to recurring problems, requiring multiple visits to rectify, and a perceived lack of care or attention to detail from some workers. Concerns about intentional price manipulation raise serious questions about the integrity of the service provided.
Common Themes:
Recurring themes include both positive and negative aspects. Positive themes center around the effectiveness of repairs, the professionalism of specific employees (like Mohamed and CLOT), and the overall satisfaction guarantee. Negative themes consistently mention issues with pricing discrepancies, perceived dishonesty, and the need for follow-up visits to correct initial work. The contrast between positive experiences with individual staff members and systemic issues like pricing and repeat repairs is a key pattern.
Final Assessment:
Based on the provided reviews and data points, the business demonstrates the capacity to deliver high-quality service, as evidenced by the positive feedback and the relatively high average rating. However, the recurring negative feedback regarding pricing transparency, honesty, and the need for repeat visits indicates significant inconsistencies in service delivery and potential ethical concerns. While some customers experience excellent service, others encounter frustrating and potentially dishonest practices. To consistently deliver high-quality and reliable service, the business must address the issues of pricing integrity, ensure consistent quality of work across all staff, and minimize the need for customers to return for corrections.
Absolutely brilliant & fantastic services. No surprises because they do as they say on the website and phone before undertaking work, & the most important thing i found there they have highly professional & passionate about their services. This is my first visit and I now won't go anywhere else. And the owner & manager they are highly customer friendly.
Al Nasser auto electronics workshop guarantees your satisfaction so much better since service so much faster staff always helps thank you
Perfect service , CLOT helped me and he was nice .
Since i started bringing my car here I am treated well. My car care representative Mohamed is always on top of things and resolving problems in very caring and professional way Thank you
Soman and their customer service is the worst agent you will ever deal with. Careless and unhonest. This place will intentionally manipulate the prices for used and new parts and when you come to know the truth they will make excuses and say sorry it was a mistake. Every time I send my car there I had to go three times back to get things done the correct way. Their workers seem to be reckless and don't care
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