Maxwell Auto Services

9G65+XW2 - Musaffah - M11 - Abu Dhabi

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Business Listing

Auto Repair

Air Conditioning Repair Auto Repair

Maxwell Auto Services

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About Maxwell Auto Services

Maxwell Auto Services is an auto repair shop that provides a comprehensive range of services to keep vehicles running smoothly. The company offers general automotive repair, preventative maintenance, and specialized services. This includes oil changes, tire rotations, brake inspections and repairs, engine diagnostics, transmission services, and air conditioning system maintenance. They also handle more complex issues such as engine overhauls and electrical system repairs. Their focus is on providing reliable and efficient service to ensure customer satisfaction and vehicle longevity.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on a collection of 40 reviews with an average rating of 4.5 out of 5, the overall customer sentiment towards Maxwell Auto Services is overwhelmingly positive. A significant majority of customers express high satisfaction with the services received, highlighting professionalism, quality of work, and positive interactions with staff. However, a small number of negative reviews indicate areas for improvement.
Service Quality and Strengths:
Key strengths frequently mentioned in positive reviews include the expertise and professionalism of technicians, efficient service delivery, and transparent communication regarding repairs and costs. Customers appreciate the detailed explanations provided and the perceived honesty and unbiased advice. Specific services like intermediate service, brake work, and headlamp polishing are noted as being performed to a high standard. The facility's cleanliness and attention to detail are also positively remarked upon.
Areas for Improvement and Weaknesses:
Negative feedback primarily centers on issues related to waiting times, perceived arrogance of some staff members, and concerns about the accuracy of diagnoses and pricing. Instances of incorrect parts being used, unresolved issues after initial repairs, and unexpected additional charges are highlighted as negative experiences. These isolated incidents suggest potential inconsistencies in service delivery or communication.
Common Themes:
Recurring positive themes include the professionalism and helpfulness of service advisors and technicians, the quality of repairs, and the overall positive customer experience. Negative themes revolve around communication breakdowns, perceived lack of technical knowledge in some instances, and issues with billing transparency.
Final Assessment:
Maxwell Auto Services generally appears to deliver high-quality and reliable service, as evidenced by the high average rating and numerous positive reviews. The business demonstrates strengths in technical expertise, customer service, and transparency for the majority of its clientele. However, addressing the concerns raised in the negative reviews, particularly regarding consistency in technical knowledge, waiting times, and billing clarity, would further enhance the customer experience and solidify its reputation as a top-tier auto service provider. The business is recommended for those seeking professional and reliable automotive care, with a note to potentially clarify all costs and expected timelines upfront.

Amenities
Credit cards Debit cards Toilet Wheelchair-accessible entrance Wheelchair-accessible car park
Map
Overall Google Reviews
4.5 (40 reviews)
Review 1 of 8
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4.5 (40 reviews)
Member since
May, 05 2025
Location
9G65+XW2 - Musaffah - M11 - Abu Dhabi, Abu Dhabi, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 03:00 PM - 07:00 PM
Monday 08:00 AM - 01:00 PM
Tuesday 03:00 PM - 07:00 PM
Tuesday 08:00 AM - 01:00 PM
Wednesday 08:00 AM - 07:00 PM
Thursday 03:00 PM - 07:00 PM
Thursday 08:00 AM - 01:00 PM
Saturday 03:00 PM - 07:00 PM
Saturday 08:00 AM - 01:00 PM
Sunday 03:00 PM - 07:00 PM
Sunday 08:00 AM - 01:00 PM
Services
Auto repair shop
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