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Auto Repair
Maxwell Auto Services
Category: Auto Repair
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Maxwell Auto Services is an auto repair shop that provides a comprehensive range of services to keep vehicles running smoothly. The company offers general automotive repair, preventative maintenance, and specialized services. This includes oil changes, tire rotations, brake inspections and repairs, engine diagnostics, transmission services, and air conditioning system maintenance. They also handle more complex issues such as engine overhauls and electrical system repairs. Their focus is on providing reliable and efficient service to ensure customer satisfaction and vehicle longevity.
Overall Customer Sentiment:
Based on a collection of 40 reviews with an average rating of 4.5 out of 5, the overall customer sentiment towards Maxwell Auto Services is overwhelmingly positive. A significant majority of customers express high satisfaction with the services received, highlighting professionalism, quality of work, and positive interactions with staff. However, a small number of negative reviews indicate areas for improvement.
Service Quality and Strengths:
Key strengths frequently mentioned in positive reviews include the expertise and professionalism of technicians, efficient service delivery, and transparent communication regarding repairs and costs. Customers appreciate the detailed explanations provided and the perceived honesty and unbiased advice. Specific services like intermediate service, brake work, and headlamp polishing are noted as being performed to a high standard. The facility's cleanliness and attention to detail are also positively remarked upon.
Areas for Improvement and Weaknesses:
Negative feedback primarily centers on issues related to waiting times, perceived arrogance of some staff members, and concerns about the accuracy of diagnoses and pricing. Instances of incorrect parts being used, unresolved issues after initial repairs, and unexpected additional charges are highlighted as negative experiences. These isolated incidents suggest potential inconsistencies in service delivery or communication.
Common Themes:
Recurring positive themes include the professionalism and helpfulness of service advisors and technicians, the quality of repairs, and the overall positive customer experience. Negative themes revolve around communication breakdowns, perceived lack of technical knowledge in some instances, and issues with billing transparency.
Final Assessment:
Maxwell Auto Services generally appears to deliver high-quality and reliable service, as evidenced by the high average rating and numerous positive reviews. The business demonstrates strengths in technical expertise, customer service, and transparency for the majority of its clientele. However, addressing the concerns raised in the negative reviews, particularly regarding consistency in technical knowledge, waiting times, and billing clarity, would further enhance the customer experience and solidify its reputation as a top-tier auto service provider. The business is recommended for those seeking professional and reliable automotive care, with a note to potentially clarify all costs and expected timelines upfront.
Best Auto care and car service shop I would like to express my appreciation for the excellent service provided by the team at Maxwell Auto service , The recovery person did an outstanding job with timely and efficient service. Service advisor, was very professional and helpful throughout the process. Thank you for the great service!
Car repaired and got back service was good. And the amount which was asked was paid. The amount comparatively is more than other shops (i.e I have got the steering box repaired with bush changing for around AED 1000+).Again they called me and asked further more 700 AED for spare parts which they didn't inform me earlier while receiving the car. Which was a very bad experience.
First they made me wait for 30 minutes, then an arrogant mechanic came in and he doesn’t even know what is a torque wrench, leave the arrogance aside… how do you work on cars and you don’t even know the proper tightening specs, or is it just tight it until it is tight?
I recently had my car serviced at Maxwell Auto Services, and I am extremely satisfied with their professionalism and quality of work. They performed an Intermediate Service, changed the engine oil (5W30 10K), replaced two engine oil filters, and worked on my rear brakes (open, clean, and adjust). Additionally, they did a headlamp polish, which significantly improved visibility and the overall look of my car. The service was efficient, and the staff was knowledgeable and courteous. They took the time to explain everything and ensured my car was in great condition before handing it back. I highly recommend Maxwell Auto Services for their excellent workmanship and customer service. Will definitely return for future maintenance.
I recently took my Range Rover Evoque for a full service at Maxwell Auto Service, and it was an exceptional experience. The team there is highly skilled and professional, showing great attention to detail and competence in their work. From start to finish, I felt confident that my vehicle was in expert hands. Maxwell Auto Service truly stands out as one of the best premium car service providers in the city. I would highly recommend them to anyone seeking top-quality care for their vehicle.
My cousin recommended Maxwell Auto Service to me. Maxwell Auto Services in Abu Dhabi sets the gold standard for automotive care. From the moment I stepped in, I was met with professionalism, courtesy, and a genuine commitment to customer satisfaction. The facility was spotless, reflecting their high standards of service and attention to detail. Their expert technicians quickly diagnosed and efficiently resolved my car’s issue with precision and skill. What truly stood out was their transparency—clear communication, fair pricing, and no hidden costs. The entire experience was seamless and stress-free. If you’re searching for a trustworthy, high-quality auto service in Abu Dhabi, look no further than Maxwell Auto Services. They deliver excellence at every step. Highly recommended! Thank you Mr. Faisal for your outstanding services.
Recently I have visited Maxwell Auto garage for my Audi Q7. I highly recommend this garage for their honesty and professionalism like excellent service, worth the price, unbiased advise.They took the time to explain necessary repair required for my car and did an exceptional job.
Very Bad experience.
Went there for slight missing during idling for my mazda 3,they changed the spark plugs( replaced original with copy) and the issue was still there,again after 5 days,I went there again,they done many hit and trials and charged again for inspection fees and an estimate was given to me which costs 1600AED .
Last day I have done carburetor cleaning which costs only 100 AED in another centre and the issue is now solved.