My Celcare JLT

Gold Crest Executive - 906 Cluster C - Jumeirah Lake Towers - Dubai

M
Business Listing

Computer Repair

Computer Repair Laptop Repair

My Celcare JLT

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About My Celcare JLT

My Celcare JLT is a business that specializes in a range of repair and service options for electronic devices. The company offers comprehensive mobile phone repair services, addressing various issues from cracked screens to internal component failures. In addition to mobile devices, the company provides expert computer repair services, tackling both hardware and software problems. Their services extend to general computer servicing and they also function as a computer store, likely offering parts or accessories. Furthermore, the company offers dedicated phone repair services, encompassing a broad spectrum of phone-related issues, and specialized screen repair services for various devices.

AI Generated Sentiment, based on recent reviews:


Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.6 out of 5 across 876 reviews. Many customers express satisfaction with the speed and efficiency of the service, particularly highlighting quick turnaround times for repairs and convenient pickup/drop-off options. Positive feedback frequently mentions the professionalism and politeness of the staff.
Service Quality:
Based on the provided reviews, the business demonstrates strengths in handling common repairs like screen replacements and hard drive issues, often completing them within a day. The convenience of on-site service and follow-up communication are also positive aspects. However, there are notable instances of service quality issues. These include reports of recurring problems after repair, the use of non-original parts without disclosure, and concerns about the quality of workmanship (e.g., visible glue).
Common Themes:
Recurring positive themes include speed, efficiency, convenience (pickup/drop-off), and positive staff interactions. Conversely, negative themes center around issues with the quality of the repair itself (durability, parts used), communication breakdowns regarding repair authorization and part availability, and instances of poor customer support when issues arise post-repair. Allegations of part swapping and pressure to remove negative reviews are also concerning themes, although less frequent.
Final Assessment:
While the business enjoys a strong overall reputation based on a large volume of positive reviews and a high average rating, the provided sample highlights inconsistencies in service delivery. The business appears capable of providing fast and convenient repairs for many customers. However, the negative feedback points to potential weaknesses in quality control, transparency regarding parts, and handling of post-repair issues. Customers should be aware of these potential risks despite the generally positive sentiment. The business could benefit from addressing the reported issues with repair quality, ensuring clear communication about repair procedures and parts used, and improving their process for resolving customer complaints.

Amenities
Batteries Credit cards Debit cards Electronics Gender-neutral toilets NFC mobile payments Paid multi-storey car park Paid parking lot Paid street parking Repair services Wheelchair-accessible car park Wheelchair-accessible seating Wheelchair-accessible toilet On-site services
Map
Overall Google Reviews
4.6 (876 reviews)
Review 1 of 10
M
4.6 (876 reviews)
Member since
May, 05 2025
Location
Gold Crest Executive - 906 Cluster C - Jumeirah Lake Towers - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 09:00 AM - 08:00 PM
Tuesday 09:00 AM - 08:00 PM
Wednesday 09:00 AM - 08:00 PM
Thursday 09:00 AM - 08:00 PM
Friday 09:00 AM - 08:00 PM
Saturday 09:00 AM - 08:00 PM
Services
Computer repair service
Computer service
Computer store
Mobile phone repair shop
Phone repair service
Screen repair service
Contact Seller
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