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Motorcycle Repair
Motorcycle 3000
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Motorcycle 3000 is a business specializing in motorcycles. The company offers a range of services including being a motorcycle shop, providing motorcycle parts, and operating as a motorsports store.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 3.9 out of 5 from 87 reviews. While a significant portion of customers report positive experiences with helpful staff, good prices, and quality products, a notable minority express strong dissatisfaction, particularly regarding customer service and pricing.
Service Quality:
Service quality is inconsistent. Positive feedback highlights helpful and knowledgeable staff, especially for new riders, and good value for money on equipment. Conversely, negative reviews point to poor customer interaction, including rude attitudes, lack of transparency in pricing, and restrictions on customer behavior within the store (e.g., taking photos). The owner's response to a negative review also suggests a defensive stance rather than a focus on customer resolution.
Common Themes:
Recurring positive themes include helpful staff and good product selection/pricing for some customers. Negative themes consistently revolve around poor customer service, perceived rudeness from staff/owner, lack of price transparency, and higher-than-market prices for certain items. The policy regarding taking photos in the store is a specific point of contention for some.
Final Assessment:
Based on the available data, the business demonstrates strengths in providing necessary equipment and parts, potentially at competitive prices for some items, supported by helpful staff for certain interactions. However, significant weaknesses exist in customer service, particularly in handling customer inquiries and complaints, and in pricing transparency. The negative feedback, while representing a smaller portion of the total reviews, is often strongly worded and highlights areas requiring significant improvement to ensure a consistently high-quality and reliable service experience for all customers. The business has the potential for positive customer experiences, but the negative patterns indicate a need for focused attention on improving customer interaction and communication.
- I don’t recommend this shop for three reason : - 1: customer cant take photo of any items inside as per shop owner ( no freedom of selection for customer to compare which one he shall choose . - 2: customer service in WhatsApp is very poor : no transparency in prices . - 3 : over priced comparing to market by two to three times . Most important is shop owner has zero passion toward customer .
Good experience, Orginal high quality and decent prices. Highly recommended
Great service and help by the staff. I am new in motorcycle world, they helped me to have all the equipment needed and even a good price! Thank you so much guys
Rude attitude of salesperson Reply to owner.- I have been handling helmets for almost 25 years now and i know how to handle helmets with care. Just because you dont how to deal with customers and putting the blame on us for not handling properly is just ignorance and downright arrogant. Anyways all the best with your venture and i hope you get customers who "propery handle" helmets. And btw reading through all the comments i didnt know about the shop or would have stayed away. Take a note from these reviews and please try to change the way things are done . Or not if it is working for you guys. Cheers.
Visited this shop to check and buy a helmet. I politely asked if I could take a picture of a helmet, so that I can show to my friend before deciding. The shop assistant’s response was a blunt, ‘NO,’ right to my face. Since I didn’t appreciate the customer service, I thanked them and left. Definitely won’t be coming back here!
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