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Mobile phone Repair
Mobile Outfitters
Category: Mobile phone Repair
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Mobile Outfitters, , is a business specializing in mobile device services. The company offers mobile phone repair, including screen repair, addressing various issues to restore functionality. Additionally, the company provides a range of cell phone accessories, catering to different needs and preferences. As a repair service, Mobile Outfitters focuses on providing solutions for damaged or malfunctioning mobile devices.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews, customer sentiment appears mixed, with a significant portion expressing dissatisfaction despite a high overall average rating. While the average rating of 4.6 out of 5 suggests a generally positive experience for the majority of customers (implied by the large number of reviews), the detailed negative feedback highlights critical areas of concern.
Service Quality and Reliability:
Several reviews indicate issues with the quality and durability of products and services, particularly regarding screen protectors and repair work. Instances of products failing prematurely and repeated issues requiring multiple visits are noted. Concerns are also raised about the consistency of service, communication, and adherence to promised timelines.
Common Themes and Weaknesses:
Recurring themes in the negative feedback include product quality issues (peeling protectors, screens breaking despite protection), poor communication regarding product compatibility or service delays, and perceived unprofessionalism or inflexibility from staff, including management. There is a clear disconnect between customer expectations based on marketing and the actual performance of products and services in some cases.
Final Assessment:
While the high average rating suggests a positive experience for many customers, the detailed negative reviews reveal significant weaknesses in product reliability, service consistency, and customer communication. The business appears to struggle with managing expectations and resolving issues effectively for some customers. To improve overall customer satisfaction and align with the high average rating, addressing product quality concerns, enhancing communication transparency, and ensuring consistent, professional service delivery are crucial. The current feedback suggests that while the business may satisfy many, there are critical areas requiring attention to ensure high-quality and reliable service for all customers.
Few months back I got my wife's iPhone 16 Pro Max whole body scratch guard done by Mobile outfitters at Ibn Battuta Mall, but within weeks the scratch protection on the sides started peeling off, so I had to redo them. Again it started peeling off that's when went again to their shop and questioned their quality, that's when they started telling the problem they're having with iPhone 16 Pro Max titanium finish. if they had told on day one then i would've taken a call. these expensive ones. A week back the protection at the back peeled off so i had to redo it again and now they're charging me 10.5AED everytime. Now I'm stuck with this, it getting coming off because of thier poor quality/non-compatibility of their material with titanium finish and I'm paying the price(time & money) for it.
I have completely lost faith in their service. The manager, Haidar, is utterly unprofessional and lacks any sense of consideration or authority. Despite being a loyal customer with several devices under their care, he refused to replace the back side of my watch simply because I didn’t have the plastic with me at that moment. I even told him I could return with it the next day, but he stubbornly insisted it must be provided on the same day. His rigid attitude and lack of flexibility are beyond frustrating. This level of customer service is appalling and has left me extremely disappointed.
I just made the most expensive one for myself and my wife and we really take care of our mobiles and treat it respectfully however. This cover is really getting ripped off very frequently I have changed it twice for the past two month.
The screen broke even though i paid for-the military grade protection sheet. All guarantee adverts are for marketing and selling ONLY. No replacement of mobile Screen when it actually broke. Very bad service. Never using again.
Worst experience I gave phone to change screen @2.45 pm person said it will take 30mins so I confirmed can I come 2.15 pm n collect, I reached 2.35pm he didn't made eye contact n said it's not ready will take time as other's time has no value. Local shopkeepers give way better response and service then this counter at ibn batuta mall Dubai. Extremely disappointed.
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