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Computer Repair
Minutes | Battuta Mall
Category: Mobile phone Repair
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Minutes, operating at Battuta Mall, is a versatile service provider. The company offers a wide range of repair and customization services. This includes expert computer and cell phone repair, addressing issues with screens and other components. They also provide a selection of cell phone accessories. Beyond electronics, Minutes offers general repair services, engraving, and lamination. They operate as a print shop and provide specialized repairs for shoes and watches.
Customer Sentiment:
The overall customer sentiment appears largely positive, as indicated by the high average rating of 4.8 out of 5 from a substantial number of reviews (571). Many customers express satisfaction with the professionalism, affordability, and efficiency of the services provided. Specific staff members are frequently mentioned positively for their friendly demeanor and effective work.
Service Quality:
Based on the provided reviews, the business demonstrates strengths in watch repair and certain customization services, with customers highlighting quick turnaround times and successful outcomes. However, there are notable concerns regarding the quality of phone and screen repairs, with reports of issues arising shortly after service and a perceived lack of expertise in these areas. Additionally, there are instances of poor communication and delays in service for items like leather bags and shoes, leading to customer frustration.
Common Themes:
Recurring positive themes include efficient service, friendly staff (particularly mentioning a specific technician), and affordability for certain services. Conversely, negative themes center around issues with the durability and quality of repairs for electronic devices, poor communication regarding service status and pricing, and dissatisfaction with the outcome and pricing of shoe repair services.
Final Assessment:
While the business enjoys a strong overall reputation based on a large volume of positive feedback, particularly for watch repair and general efficiency, the provided reviews reveal inconsistencies in service quality across different offerings. The high average rating suggests a generally positive customer experience, but the specific negative feedback regarding phone/screen repairs, communication, and shoe repair indicates areas requiring improvement. Potential customers should consider the specific service they require and be aware of the reported variations in quality and communication. The business appears to deliver high-quality and reliable service in some areas, but not consistently across all listed services.
Avoid it at any cost, was just there to install a battery in my watch, the guy basically ruined the back cover of my Breitling, he failed to unscrew the back cover without scratching it in something like a steel needle, and now it’s unwearable!!! I’m taking it to the agency now and will charge this shop with whatever they charge me to replace the back cover, will never consider minutes again.
Extremely bad shoe service
Over prices and end product is not in line with request
I would advise you not to use it
Great service from the team at Minutes in Ibn Batuta Mall. Fast service and very efficient. Had a great experience!
I would not recommend minutes for any kind of phone repair or fixing of any issue as they don’t have experience technicians. My iPhone 12 is having lots of issues after they replaced it’s speaker. On top they are not ready to take any responsibility.
Im always coming here in IBN BATTUTA METRO LINK to change my watch battery because I know how they work and the quality of their service is very good and fast. 👏🏻👌🏻👏🏻 trusted shop.
Manoj had done good job.I tried 5-6 outlet to fix my glass frame ,but no one has showed internet to fix this . I went to Minute Maid ,,manoj came to me with a smile ..and he repaired it in few minutes..thanks manoj..he has very good potential towards his customer
The best place to repair and customise ur personal belongings…everything under one roof and quick fast service with efficient time …specially Manoj did my handbag so fast and efficiently…thanks to minutes and his team
They are professional with the work and affordable price too. Mr. Manoj , watch technician was very friendly and rectified my watch issue within short time. Thanks for his good gesture. Must visit shop for watch repair.
Took my leather bag on sunday for repair, they told me they will call me. Had to visit them on tuesday since no call was received , they told me that they will call me on the day after to tell me prices. Today is Friday, no call, no message and just excuses. I want my bag back, but they cannot even tell me where it is or when I will get it back. They are checking if the job was done (I don't even know prices at this point ) BAD SERVICE.
We paid so much for a screen replacement that did not last even 12 hours! They are cheaters and use the cheapest materials for their products. Shame on you! I will complain to consumer protection
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