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Air Conditioning Repair
Minutes
Category: Air Conditioning Repair
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Category: Auto Repair
Al Qusais Auto Spare Parts Shop, is an auto parts store. The company offers a wide range of spare pa...
Category: Mobile phone Repair
Electronic Gallery, operating as Mobile Shop Dubai, is an electronics store offering a range of serv...
Category: Computer Repair
Speedy Technical Services, , is a versatile service provider. The company offers a wide range of tec...
Category: Computer Repair
Top Selection Computer Repair, operating under the business name Top Selection Computer Repair, is a...
Minutes, operating under the business name Minutes, is a repair service business. The company offers a range of services including watch repair, shoe repair, key cutting, and engraving. They specialize in fixing various types of watches, restoring and maintaining footwear, duplicating keys, and personalizing items through engraving.
Overall Customer Sentiment:
Based on a significant volume of reviews (257 total) and an exceptionally high average rating of 4.9 out of 5, the overall customer sentiment towards this repair service business is overwhelmingly positive. The vast majority of customers express high levels of satisfaction with the service received.
Service Quality and Strengths:
Key strengths highlighted in the reviews include the speed and efficiency of repairs, particularly for common issues like phone and laptop fixes. Several technicians, notably Jerald, are consistently praised for their expertise, professionalism, and ability to quickly diagnose and resolve problems. Customers appreciate the clear communication throughout the repair process and the provision of helpful advice. The staff is frequently described as courteous, pleasant, and attentive, contributing to a positive customer experience. The ability to handle a range of repairs, from minor fixes to more complex device issues, is also a noted positive.
Areas for Improvement and Weaknesses:
While the positive feedback is dominant, a small number of reviews indicate areas for potential improvement. These include instances of unsatisfactory screen protector installations and issues with device functionality after a repair attempt. Concerns were also raised regarding the cost of certain services (e.g., watch battery replacement) and the availability of technicians. One review specifically cautioned against iPhone repairs based on a negative experience.
Common Themes:
Recurring positive themes include the speed of service, the expertise and professionalism of specific technicians (especially Jerald), and the overall positive demeanor of the staff. Negative themes, though less frequent, point to inconsistencies in certain repair types and potential issues with post-repair device functionality in isolated cases.
Final Assessment:
Considering the high volume of positive reviews and the exceptional average rating, this repair service business generally delivers high-quality and reliable service. The consistent praise for specific technicians and the overall positive customer interactions are strong indicators of a well-performing operation. While there are isolated instances of negative experiences, these appear to be outliers within the broader context of customer feedback. The business demonstrates a strong capacity for efficient and effective repairs, supported by a generally professional and customer-focused staff.
“I recently had the pleasure of having my phone repaired by Mr. Jerald, and i couldn’t be more satisfied with the service provided. Sir Jerald was highly professional, efficient, and demonstrated exceptional skill fixing my device. not only was he able to diagnosed and resolved the issue quickly, but he also kept me informed throughout the process. I would highly recommend Mr Jerald to anyone in need of reliable phone repairs. Thank you once again for a job well done!’’👍
"Very bad service center ever I visited in my life. Before giving them my device, it did not have any problems. After the guy checked it, the phone is not charging 🤷🏻. They don’t know how to replace the battery on an iPhone. So, from my own experience, my suggestion is: please don’t give your valuable devices, especially iPhones, to them for repairs. They don’t know; they will study from your devices."
Amazing staff, Jerald fixed my sunglasses in a few seconds, wasn’t sure if they could be even fixed or if this was the right place but definitely great choice to come here. Can recommend for anything possibe from little fixes to phone repairs, these guys will do it fast and affordable
Changing battery for watch charges high and not even one year warranty, and technician not available
Good customer service provided in Minutes Al Ghurair! Kudos to Hafeez & Gina! Great job!
I had a great experience with Jerald, my phone technician. From the moment I arrived, he was welcoming and attentive. He took the time to listen to my concerns and quickly diagnosed the issue with my device. Jerald's knowledge of phone technology is impressive. He explained the repair process thoroughly, which put my mind at ease. The repair was completed ahead of schedule, and my phone works perfectly now—better than I expected! What I appreciated most was Jerald’s professionalism and dedication to customer service. He clearly cares about his work and ensures his clients are satisfied. I highly recommend Jerald for anyone in need of phone repairs. You won’t be disappointed!
I took my laptop in to the kiosk in Al Ghurair. Jerald fixed my laptop very quickly, within 24 hours. He also gave me some good advice on how to prevent my laptop from overheating. Very courteous and very pleasant staff
Very bad experience and west of money to spend in this shop staff with no experience in work 3 times to fix the screen protector with 3 different persons and still the same like they just start working in this shop bad as in bad
Worst place to get the documents scanned