Minutes

Amazing Service!They've restored colour of my cream leather ankle boots spoild by me trying to clean dark spots with neutral cream. Minutes' staff left me speechless! My boots are as new ones! Highly recommend their service!

DO NOT GO! Terrible service, I replaced the broken screen of my phone and two months later the screen IS NOT WORKING ANYMORE. I went back to the shop and the staff said they won’t repair it because the company policy doesn’t cover it. I now doubt the quality of the product they sold to me and besides the poor after sales policy. Just DO NOT USE IT!

Answering to your reply, no one ever actually apologized to me when I was at the shop, and if that was the best service that your company can provide than it is just a confirmation that the quality of the service is really poor. In my case, the device has no defect at all! I took it to another shop and the screen was replaced for a new one of a good quality (as your shop should have done) and the device is working fine so far. A thorough evaluation and investigation was performed and confirmed that the device was perfectly ok, the only problem was the defective screen, the one your company installed. Serious reasons make me believe that a defective screen was installed by your shop on my device. Your warranty was valid for only three months, while the one from the other shop is valid for one full year on a cheaper price! The other company apart from sending me the warranty certificate by email still keeps it on their system so even if I loose the my copy of it they would track it and provide me the agreed warranty! Plus what kind of “warranty policy”is this one that your shop provides that doesn’t cover product defects? The device worked perfectly with a new screen so the defect is clearly from the product sold. You don’t need to thank me, as I am really disappointed and dissatisfied with the service provided

Horrible experience at Minutes Spring Souk branch! Such bad customer service! Never give them anything valuable! Gave them my designer shoe to repair as the bow had come off and only needed gluing. They lost the bow. Been 2 weeks now and they haven’t found my bow or offered compensation. The shoes cannot be worn without the bow. Avoid Spring Souk branch.

I came to change the batteries of two watches; one Swatch and one Tissot.

The surprise came when I have been quoted the prices: 41 aed for the Swatch and 70 AED for the Tissot. I asked why, as they seem to be using the same battery. The answer was: “company policy” and indeed in the price sheet that I have been shown, the Tissot was price higher.

I add here the pictures of the original batteries and I would love a reasonable explanation in why one is priced higher than the other (excluding the price of the watch himself) as the battery is exactly the same, in both cases you need to open and close via two movements and there is no added service to the Tissot (like cleaning or whatever).

It’s not about 29 aed but a weird practice that seems completely unfair to the customer.

The staff was as helpful as they could though, and I thank them for the service. This review is towards the company policy, which to me as a consumer and their customer makes ZERO sense.

I came to change the batteries of two watches; one Swatch and one Tissot. The surprise came when I have been quoted the prices: 41 aed for the Swatch and 70 AED for the Tissot. I asked why, as they seem to be using the same battery. The answer was: “company policy” and indeed in the price sheet that I have been shown, the Tissot was price higher. I add here the pictures of the original batteries and I would love a reasonable explanation in why one is priced higher than the other (excluding the price of the watch himself) as the battery is exactly the same, in both cases you need to open and close via two movements and there is no added service to the Tissot (like cleaning or whatever). It’s not about 29 aed but a weird practice that seems completely unfair to the customer. The staff was as helpful as they could though, and I thank them for the service. This review is towards the company policy, which to me as a consumer and their customer makes ZERO sense.

I had a great experience at Minutes, Springs Souk—all thanks to Mr Anas. He was extremely patient and efficient, and supported with fixing the finicky chain of my watch. He kept adjusting it repeatedly till I was happy with it. Many thanks to him, and I'll surely visit again for future fixes.

I had an amazing experience at Minutes Shop in Spring Souk! I needed my bag fixed, and they had it ready in just 2 minutes. The staff was incredibly friendly and efficient, making the whole process seamless. Highly recommend this place for fast, reliable service with a smile!

Ms Mary Rose in Minutes Spring Souk was very helpful to my problem. She fixed my sons School Bag in 30 minutes. the Service and Repair in Minutes Spring Souk is top notch. pls go and visit for your repairs.

Super expensive everything -
1. They tried to sell me not-original battery for iPhone 6 with replacement for almost 200 while official repair center charged me 150 for original spare parts with replacement
2. They just sell 4 pax maxell batteries for 20 while you can buy 10pax from Noon for 9.95..

Stay away this brand unless you have lots of money to waste ..

Useless!
Got a package from DHL which I had to pick up from Minutes, pay AED294 and not get a receipt!
Ajay Kumar at Minutes Souq wouldn’t bother to put some effort to get me a receipt. I asked for email, paper, sms…anything but really didn’t care and said it was not possible

Zero customer focus, zero value, bad service and high prices…
They better close their shops and leave room to other shops people can actually use