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Mobile phone Repair
Minutes
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Minutes is a business that offers a variety of repair and duplication services. The company offers key duplication, mobile phone repair, shoe repair, and watch repair. Additionally, the company offers stamp creation services.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the average rating of 4.4 out of 5 from 41 reviews. The provided sample reviews also reflect positive experiences, particularly highlighting helpful and efficient service.
Service Quality:
Based on the available reviews, the business demonstrates strong service quality in specific areas, notably watch repair and resizing. Customers praise the knowledge and efficiency of the staff in these services. However, a significant weakness is highlighted by a review indicating the business was closed during posted hours and unresponsive to phone calls, suggesting potential inconsistencies in accessibility and communication.
Common Themes:
A recurring positive theme is the exceptional service provided by specific staff members, who are described as helpful, knowledgeable, and efficient. The primary negative theme is the issue of business accessibility and communication, as evidenced by the instance of the shop being closed unexpectedly and calls going unanswered.
Final Assessment:
The business generally delivers high-quality and reliable service, particularly in its core repair offerings like watch repair. The positive feedback on staff expertise and efficiency is a significant strength. However, the reported issue with inconsistent operating hours and communication responsiveness is a notable weakness that could negatively impact customer experience and perception of reliability. Addressing this inconsistency in accessibility would likely further enhance the overall positive sentiment and solidify the business's reputation for reliable service.
Amazing customer service. Noor Ali helped me out with my watch resizing. He knew immediately how many to remove just from the first fitting. He was super efficient and help full. I wouldn’t go anywhere else.
Excellent service Noir Ali, amazing, highly knowledgeable, brilliant technician, great asset to the Minutes team🙏🏽
Great service by Noor Ali such a humble person.
I came here to repair & replace the batteries for 2 of G-Shock watches, Noor over here was very helpful and got here job done in no time and was very supportive.
I’m standing at the shop desk, its shows open at the info page but it’s actually not. I called the phone number no one is answering.
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