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Auto Repair
CarLogik
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CarLogik is an auto repair shop, auto body shop, and auto bodywork mechanic. The company offers car repair and maintenance services, including oil change services.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.7 out of 5 from 119 reviews, the overall customer sentiment towards CarLogik is overwhelmingly positive. Customers frequently express satisfaction with the quality of service, professionalism, and convenience offered.
Service Quality and Strengths:
Key strengths highlighted in the reviews include accurate diagnosis, effective repairs, and transparent communication. Customers appreciate receiving updates, including videos, and the willingness of staff to clarify concerns. The convenience of services like car pickup and delivery, as well as proactive reminders for maintenance, are also highly valued. Several reviews specifically commend the cost-effectiveness of CarLogik compared to agency pricing, while still providing high-quality workmanship and sourcing original parts.
Areas for Improvement and Weaknesses:
While the majority of feedback is positive, some negative experiences were reported. These primarily revolve around issues with finding specific spare parts, delays in service completion, and a lack of clear communication regarding the work performed, particularly concerning evidence of completed services and inspection reports. One review also mentioned difficulty reaching the business by phone.
Common Themes:
Recurring positive themes include the expertise of the mechanics, the transparency of the process, and the overall convenience of the service. Negative themes, though less frequent, point to potential inconsistencies in part sourcing and communication regarding service details and timelines.
Final Assessment:
Considering the high average rating and the prevalence of positive feedback, CarLogik appears to be a highly reliable and quality service provider for auto repair and maintenance. Their strengths in diagnosis, repair quality, transparency, and convenience contribute significantly to customer satisfaction. While there are isolated instances of issues with part availability and communication, these do not seem to represent a systemic problem based on the overall positive sentiment. Customers seeking a cost-effective and professional alternative to traditional dealerships are likely to have a positive experience with CarLogik.
CarLogik are the best when it comes to proper diagnosis of vehicle, repairs and servicing. I had previously sent my Ford Escape to them for service and on second visit they waived the diagnosis fee. They kept their promise to completing the job and also delivery. In all two visits they delivered as per promise and where there was frequent updates on progress.Excellent job,keep it up!
Did not have good experience with my car repair.
The workshop suggested was not able to find the required spare part. They charged me in advance for the repair and did not refund for not repairing. It took them 8 days for the whole process without any success. Moreover the workshop quoted expensive replacement of the whole unit without a single day warranty. I had to take back the car in recovery to another professional workshop which I chose. I got the part replaced less expensive and with 3 month warranty.
One has to know all terms and conditions before taking the service of carlogik.
Garage don't do the basic checks what they supposed to do at first place after service. Will never recommend.
I don't recommend this service I have sent the car to them for full service I paid 900 AED and they return the car to me without any evidence about what did they do and even they didn't provide the inspection report which makes me doubt that they haven't done nothing
I recently had a fantastic experience with CarLogik. After receiving an exorbitant cost estimate from the agency, I decided to explore alternatives. I reached out to CarLogik, and they not only provided an incredibly reasonable quote (25% of the agency’s estimate), but they also delivered exceptional service. They sourced original spare parts, efficiently repaired my car, even took the extra step of giving it a thorough wash, and delivered it to my doorstep—all within one working day! The level of professionalism, cost-effectiveness, and speed demonstrated by CarLogik surpassed my expectations. I’m thrilled with the quality of service I received, and I highly recommend them to anyone in need of reliable and affordable car repairs.
Incredibly convenient and smooth. They have definitely made my life easier when it comes to out-of-warranty car maintenance and repair. They absolutely love what they do and I do too. When I tried CarLogik for the first time I was surprised by the level of service they provided. A couple of months later, I was surprised even more when they started reminding me of my car’s service and some parts that needed replacing or repair.. they absolutely know about my car more than I do.
No one answer the phone
Really pleased with the service I received. I was dealing with Ali who was liasing with ICC Garage Dubai for a major service of my car it desperately needed. Everything was very transparent and I was given videos from the garage as well and explaining everything. If you’re confused about anything they will take the time to clarify it. Just a lengthier time than promised but I made the mistake of giving my car on Saturday, and Sundays are off and they could only start on Monday. Also since mine was a major service and I was replacing broken parts I think the time taken was necessary for a good job to be done. And I’m so pleased with how smooth and soundless my car is running now 😍 Best to keep 2 days buffer if you’re giving your car for a major service ✌🏽
Thank you for your exceptional assistance with my car repair. Your expertise and professionalism were evident throughout the process, and I truly appreciate the quality of workmanship you provided. Your clear communication kept me informed every step of the way, and the timely completion of the repairs exceeded my expectations Overall, I am extremely satisfied with the service you provided and will certainly recommend carlogik to others in need of automotive assistance. Thank you again for your outstanding service!"
خدمه سيئه جدا جدا ٤ ايام يبحثون عن قطع لسياره اودي موديل ٢٠١٢ بدون اي فايده لا انصح بهم
Very bad service I paid in advance for car pickup and inspection 2012 audi they stopped my car at the workshop 4 days doing nothing all they say is we are looking for the parts , lies and bad service highly not recommended save your money