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Computer Repair
Micro Speed Computers
Category: Computer Repair
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Micro Speed Computers, operating under the business name Speed Computers, is a computer store that offers a range of services. The company offers computer sales, including desktops, laptops, and peripherals. They also provide computer repair services, addressing hardware and software issues. Additionally, the company offers networking solutions and IT support for businesses and individuals. Their services encompass troubleshooting, system upgrades, data recovery, and virus removal. Speed Computers aims to cater to various computing needs, from purchasing new equipment to maintaining and repairing existing systems.
Overall Customer Sentiment:
Based on a total of 42 reviews with an average rating of 4.1 out of 5, the overall customer sentiment towards Micro Speed Computers appears to be generally positive. While a significant portion of customers express satisfaction with the services provided, there are notable instances of negative experiences that temper the overall positive outlook.
Service Quality:
Reviews indicate a mixed experience regarding service quality. Positive feedback highlights helpful and friendly staff, availability of a wide range of computer items, competitive pricing, and efficient repair services with quick turnaround times. However, negative reviews point to significant issues with customer service, particularly concerning refund policies and adherence to promised timelines for repairs. Instances of poor communication and unexpected delays have been reported.
Common Themes:
Recurring positive themes include the availability of products, helpfulness of staff in certain interactions, and competitive pricing. Conversely, common negative themes revolve around rigid refund policies, poor communication regarding service completion times, and challenges with parking accessibility.
Final Assessment:
Micro Speed Computers demonstrates strengths in product availability and pricing, and many customers report positive interactions and successful service outcomes. However, inconsistencies in customer service, particularly regarding refunds and timely service delivery, represent significant areas for improvement. While the average rating suggests a generally positive perception, the presence of strongly negative feedback indicates that the business does not consistently deliver a high-quality and reliable service experience for all customers. Potential customers should consider the reported inconsistencies in service quality when making their decision.
Everything you need with regards to computers are available. Easy to contact and arrange some orders. Friendly staff and cheaper items. Parking is quite a challenge due to a very busy street. Few steps away from Rose Hotel.
It was a successful visit , the ITS were very friendly and helpful. The guy explained the fixing process and offered the best price compared to other areas. The laptop was fixed and returned back in a very short time. All saved as given. Thank you Micro speed computers.
It was a very low service. If only there is less than 1 star.. I brought a PC for format. He recommended changing HD. He promised to finish work in 24 hours. I called him after 24 hours and confirmed PC ready. When I reached the shop, he informed me that he will start and I need to wait.....
Micro speed computer shop in Abu Dhabi good and great helpful staff service all kind of computer available so helpful
Very bad customer service, don't buy from this shop! I bought by mistake an item and they refused to refund me the next day although I did not even open the package.
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