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Computer Repair
Computer Exchange
Category: Computer Repair
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Computer Exchange is a computer store that offers a range of services. The company offers new and used computers, laptops, and accessories. They also provide repair services for computers and laptops, including hardware and software issues. Additionally, the company offers data recovery services and virus removal. Customers can also find networking solutions and IT support for businesses. The company offers custom-built computers to meet specific needs and provides upgrades for existing systems. They also buy used computers and offer trade-in options.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.6 out of 5 from 85 total reviews, the overall customer sentiment appears to be overwhelmingly positive. While a small number of negative reviews exist, the vast majority indicate a high level of satisfaction with the business's services and products.
Service Quality and Reliability:
Key strengths highlighted in the reviews include good service, friendly and dependable staff, and excellent customer care. Customers consistently praise the quality of products, with one long-term customer specifically mentioning the reliability of devices purchased over several years. The business is also noted for offering fair and reasonable prices and providing good deals. The ability to fix or replace faulty devices is a significant positive aspect of their after-sales service.
Areas for Improvement:
Conversely, a notable weakness identified in a few reviews is a perceived lack of knowledge among sales and technical staff. There are also mentions of poor service and particularly negative feedback regarding after-sales support, including unresponsiveness to calls. One review suggests the need to improve the variety of laptops and computers offered.
Common Themes:
Recurring positive themes include the quality and reliability of products, competitive pricing, and positive interactions with staff. The primary negative themes revolve around staff knowledge and after-sales service responsiveness.
Final Assessment:
Considering the high average rating and the volume of positive feedback, this computer store generally appears to deliver high-quality and reliable service. The business excels in providing quality products at good value and fostering positive customer relationships. However, addressing the concerns regarding staff knowledge and improving the responsiveness of after-sales support would further enhance the customer experience and potentially mitigate the negative feedback received. Overall, the business is a strong contender for computer-related needs, particularly for those prioritizing product quality and value.
Don’t come here. Sales and Technician are not knowledgeable at all.
Don’t come here. Sales and Technician are not knowledgeable at all.
Good service...friendly staffs.. best quality products.. affordable rates...my first choice place for any computer related products
Have laptops and computer verity need to improve
Highly dependable team; it's always a pleasure to do business with them.
I buy devices from this shop since 2019 and would never change them. More than 30 Apple devices from iPads to iMacs and MacBooks. We buy these devices for our company team and the quality is as same as new. Plus, any time we face a problem with a device, they fix it or replace it. Great deals with excellent supplier who has integrity. Also, they always give me a free bag with laptops Highly recommend.
Poor service.
The best computers shop in the city fair and reasonable prices also they have a good customer care service
Very bad service
Very poor service. After sales is even more horrible. No answer to calls and no return to calls. It's really sad doing business with them.
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