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Auto Repair
MG Motor Service Center - Ras Al Khaimah
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MG Motor Service Center - Ras Al Khaimah, offers comprehensive auto repair services. The company provides routine maintenance including oil changes, filter replacements, and fluid checks to keep vehicles running smoothly. They also handle more complex repairs such as engine diagnostics and repair, brake service, suspension work, and electrical system troubleshooting. Additionally, the service center offers tire services, including rotation, balancing, and replacement. Customers can also benefit from body repair services and genuine MG parts for all repairs. The company is committed to providing high-quality service to ensure the safety and performance of MG vehicles.
Overall Customer Sentiment:
Based on the provided data, the overall customer sentiment appears largely positive, as indicated by the high average rating of 4.7 out of 5 across 115 reviews. While a small sample of negative reviews highlights specific issues, the overwhelming majority of feedback suggests a favorable customer experience.
Service Quality and Efficiency:
Positive reviews frequently commend the service center for its professionalism, efficiency, and the quality of work performed. Customers report timely service completion, thorough checks, and noticeable improvements in vehicle performance after maintenance. Specific mentions of helpful and attentive staff members contribute to the perception of high-quality service delivery.
Areas for Improvement:
Despite the generally positive feedback, a recurring theme in negative reviews is difficulty in contacting the service center to book appointments. Issues with responsiveness via phone and email are noted. Additionally, one review highlights a failure to address a reported issue during service and another mentions the car not being cleaned after maintenance, suggesting potential inconsistencies in service delivery or attention to detail in certain instances.
Common Themes:
Key strengths identified include professional and efficient staff, timely service, and effective maintenance work. The primary weakness appears to be related to communication and appointment scheduling.
Final Assessment:
Considering the high average rating and the volume of positive feedback, the auto repair shop generally delivers high-quality and reliable service. The majority of customers express satisfaction with the service provided and the professionalism of the staff. However, addressing the reported issues with communication and appointment booking is crucial to ensure a consistently positive customer experience and maintain the business's strong reputation.
Bad service, bad experience, it was really bad decision to purchase MG car. There is something wrong with the screen, and in the service center I have mentioned that there is something wrong, but they hand it without fixing the error, and now I have an issue with the park aid system imagine!!!! And also when I’m using carplay it’s disconnected suddenly while I’m driving!!!! If I can give zero rating I will.
Excellent service and excellent management MG Motor service center. Altaf helped me in receiving the car faster and finish the service before the scheduled time, thanks Altaf .
For simple car service i spend 5 Hours. Very lazy staff.
I came for my first 10000kms service. Excellent experience. They delivered on time. Satisfied 100%
I recently had my first maintenance service at MG Motors Ras Al Khaimah and I must say, I’m highly impressed! From the moment I arrived the staff was welcoming, professional and efficient. They explained the entire process clearly and ensured that my vehicle received top-notch care. The service was completed on time, and my car felt as good as new afterward. The team was thorough with their checks and even provided helpful recommendations for keeping my car in great condition. It’s reassuring to know that my MG is in good hands. Highly recommend MG Motors Ras Al Khaimah for their excellent customer service and professionalism. Looking forward to my next visit!
Ras al khima service center Amro chabli was very helpful and did a great customer service 👏
Si many times i call on service center i can't connect and email as well. Coz i want to book my car for service almost due.
The car maintenance service was excellent. The team was professional and attentive to details. The work was completed quickly and with high quality, resulting in a noticeable improvement in the car's performance. Highly recommend.
They didn’t even wash the car after the service, they gave it back to me dirty from inside and outside
We are trying to take appointments for the car MG no one respond for our calls in Ras al-Khaimah , we called 800 648 23 they said they will be in touch with us soon no one answered.
That is not good 👍🏻 enough.
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