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Auto Repair
Al Yousuf Motors Spare Parts RAK
Category: Auto Repair
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Category: Motorcycle Repair
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Category: Auto Repair
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Al Yousuf Motors Spare Parts RAK, , is a business that specializes in various automotive and marine parts. The company offers a wide selection of auto parts, catering to the needs of vehicle owners and repair shops. Additionally, the company provides services as an auto broker, assisting customers with their vehicle purchasing needs. For motorcycle enthusiasts, the company offers a range of motorcycle parts. Furthermore, the company stocks outboard motor parts, serving the marine community.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.5 out of 5 across 90 reviews. Many customers express satisfaction with the service and staff. However, a notable minority of reviews highlight significant negative experiences, particularly concerning maintenance and pricing.
Service Quality:
Strengths in service quality are frequently mentioned, including helpful and experienced staff, good availability (even outside standard hours), and competitive pricing for parts. Customers appreciate finding a wide range of parts for various vehicle types. Conversely, weaknesses are evident in the maintenance department, with specific complaints about the quality of work, lack of expertise for certain vehicles (like high-end cars and jet skis), and inadequate facility size and organization.
Common Themes:
Recurring positive themes include the helpfulness and knowledge of specific staff members in parts and sales, and the availability of a diverse range of parts. Negative themes consistently revolve around the maintenance service, including issues with technical competence, quality control, and the suitability of the facility for servicing different vehicle types. Pricing increases and inaccurate operating hours are also mentioned as concerns.
Final Assessment:
Based on the provided data, Al Yousuf Motors generally delivers a positive customer experience, particularly in parts sales and customer support. The high average rating suggests a strong base of satisfied customers. However, the recurring negative feedback regarding the maintenance service indicates a significant area for improvement. While the business excels in some aspects, inconsistencies in service quality, particularly in maintenance, detract from an otherwise strong performance. Potential customers should consider the specific service they require and weigh the positive feedback against the reported issues in the maintenance department.
"Great service and quality parts! I found everything I needed for my car, motorcycle, and boat. The staff was helpful and the prices were reasonable. Highly recommended!
Best prices known to me and team available to support at phone when needed even at night. Special thanks to Ahmad SADI for his support
Every time I fine Al Yousuf motors team in our service from the spare parts with mister Ahmed to the maintenance service with Mahmood in addition walid in the showroom I'm very satisfied by there services thank you so much 🙏
Great service & experienced staff 👌🏼👌🏼👌🏼
Its 2020 August.. and they increased the cars prices 10000 AED for all cars .. like MG6 WAS 56000 NOW IT'S 67000😳 ... Vary bad management .... THE MAINTENANCE CENTER VARY SMALL AND MIXED full of UTV .. BIKES... JETSKI..AND MG CARS ....WHAT THE .....🤯...
My experience overall with Al Yousef Motors is bad,I have an MG car, top of the line RX8. And the treatment and atmosphere over there is like taking a quad yamaha for service. Not the flagship car of the company.
Reserve all the headaches and don't buy an MG.
My experience overall with Al Yousef Motors is bad,I have an MG car, top of the line RX8. And the treatment and atmosphere over there is like taking a quad yamaha for service. Not the flagship car of the company. Reserve all the headaches and don't buy an MG.
اوقات الدوام غير صحيحه مثل ما هي موضحه
تنقصهم الخبره
مركز صيانه سيئ . عندي 2 سوبر جت مب عارفين يضبطون ميزانيه المكينة و اتفاجئ ب بليته مال الميزانيه طايحه تحت المكينه و هذا دليل على انهم ما يتأكدون من الميزاية و ب براغي طايحه داخل البدي و قريز و شغلهم تعباااااااااااان عالآخر .... بشتكي عليهم في الفرع الرئيسي