Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Computer Repair
MG Motor Service Center - Fujairah
Category: Auto Repair
Auto Master Garage, is a comprehensive automotive service provider. The company offers a wide range...
Category: Auto Repair
Al Tayer Motors, Ford Showroom Fujairah is a car dealer offering a range of services. The company of...
Category: Tire Repair
Al Tayer Motors is the business name of the entity. The company offers a range of services including...
Category: Auto Repair
Al Tayer Motors, Lincoln Showroom Fujairah is a car dealer. The company offers new and used vehicle...
Category: Auto Repair
Enterprise Rent-A-Car, , is a car rental agency. The company offers a wide range of vehicles for ren...
The company offer a comprehensive range of services for MG vehicles. These include routine maintenance such as oil changes, filter replacements, and fluid checks to ensure optimal performance and longevity. They also provide more complex repairs, addressing issues with the engine, transmission, brakes, and electrical systems. Diagnostic services are available to accurately identify problems. Additionally, the company offer genuine MG parts for all repairs and replacements, ensuring quality and compatibility. Customers can also book appointments for servicing and repairs through their online platform.
Overall Customer Sentiment:
Based on a collection of 29 reviews with an average rating of 4.5 out of 5, the overall customer sentiment appears largely positive. Many customers express satisfaction with the service provided, highlighting aspects such as efficiency, staff professionalism, and the quality of work. However, a notable minority of reviews indicate significant dissatisfaction, primarily related to appointment management, communication regarding pricing and service scope, and perceived lack of recognition for customer loyalty.
Service Quality:
Reviews suggest a mixed experience regarding service quality. Positive feedback frequently mentions "great, quick and proper service" and "incredible services." Specific staff members are occasionally praised for their attentiveness and helpfulness. Conversely, negative reviews point to issues with service book stamping, inconsistencies in information provided about service requirements and pricing, and extended waiting times despite scheduled appointments.
Common Themes:
Recurring positive themes include the quality of the repair work and the helpfulness of certain staff members. Negative themes consistently revolve around appointment scheduling inefficiencies, poor communication regarding service details and costs, and a perceived lack of value or recognition for repeat customers. The Fujairah branch is specifically mentioned in both positive and negative contexts, suggesting variability in service delivery within the same location.
Final Assessment:
While the majority of reviews indicate a positive customer experience and a high average rating suggests a generally reliable service, the presence of significant negative feedback highlights areas requiring improvement. The business appears to deliver high-quality repair work for many customers, but inconsistencies in appointment management, communication, and customer service detract from the overall experience for a notable segment. Addressing these operational and communication issues is crucial for ensuring consistent high-quality and reliable service delivery across all customer interactions.
Great , quick and proper service, fujairah branch staff and service and timing is really perfect in every thing . Thanks
I booked an appointment for a minor service on my car two weeks in advance, with a scheduled time of 9:00 AM. I arrived on time, expecting the service to take no longer than the 2 hours maximum. However, I was disappointed with the customer service experience. Despite the scheduled appointment, I was told that I would have to wait until 4:00 PM to receive my car. The reason provided was that they were overwhelmed with too many appointments. This raises the question of why the service center continues to book so many appointments if they are already under pressure and unable to accommodate customers in a timely manner. Overall, the lack of organization and the inability to manage appointments efficiently resulted in a very frustrating experience. I hope the management takes steps to improve their scheduling system and customer service to avoid similar issues in the future.
I recently had the pleasure of dealing with Rifqa and Sheren from the MG Motors Service Department in Fujairah, and the experience was nothing short of exceptional. Rifqa was professional, attentive, and went above and beyond to ensure my concerns were addressed efficiently. Sheren was also incredibly helpful, providing clear guidance and support throughout the process. The entire MG Motors team demonstrated a commitment to excellence that truly stood out. I highly recommend their services to anyone—they genuinely set the standard for outstanding customer care. Keep up the amazing work!”
Incridble services, amazing staff, I really had , very excellent experience Wish you all the best guys
It's my 2nd time dealing with MG service in Fujairah. It was not a good experience. The service advisor,Jagroop, whom I spoke to before and also booked the appointment, did not even greet me and the receptionist was obviously told to deal with me instead. She was professional, but then I was told about how prices of services change all the time depending on availability of parts. I was also informed that my next service, which is 60000km, is a major service, this is in conflict to what was told to me before, because I was told major services are 40000km and 80000km. The worst part was that they never stamped or signed the service book for both services done. I had to drive back 20km to get it done. MG needs to check their rival companies, other companies give services free. I feel like I am being ripped off. I have sold 24 cars and they didn't even give me any recognition in any way. I have 7 more people who want to buy MG cars but I told them to look at other companies.
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy