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Auto Repair
Al Tayer Motors, Ford Showroom Fujairah
Category: Tire Repair
Al Tayer Motors is the business name of the entity. The company offers a range of services including...
Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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Category: Computer Repair
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Al Tayer Motors, Ford Showroom Fujairah is a car dealer offering a range of services. The company offers new and used Ford vehicles for sale. Customers can explore various models and find options that suit their needs and preferences. Beyond sales, the company provides comprehensive after-sales support, including maintenance and repair services performed by trained technicians. They also offer genuine Ford parts and accessories. Financing options are available to assist customers with their vehicle purchases. The company aims to provide a complete automotive experience, from browsing and buying to maintaining a vehicle.
Overall Customer Sentiment:
Based on a collection of 213 reviews with an average rating of 4.3 out of 5, the overall customer sentiment appears to be largely positive. While the average rating suggests a generally satisfactory experience, a closer examination of individual feedback reveals a mixed picture with both significant strengths and notable areas for improvement.
Service Quality:
Positive feedback frequently highlights the quality of service provided by specific employees, with mentions of professionalism, effective communication, and successful issue resolution. Customers appreciate the knowledge and helpfulness of certain staff members, which contributes to a smooth service experience and fosters customer loyalty. However, there are also instances of significant dissatisfaction related to technical expertise and the accuracy of diagnoses. Some customers report issues with repairs and unexpected problems after service, raising concerns about the consistency of technical proficiency.
Common Themes:
Recurring positive themes include the positive impact of specific employees on the customer experience and the availability of service history records. Conversely, negative feedback frequently centers on issues with parts availability, particularly in the context of recalls, leading to frustration and wasted time for customers. Concerns about the accuracy of diagnoses and the associated costs are also present, with some customers reporting successful repairs elsewhere after being advised of major issues by the dealership. Customer service interactions, particularly regarding issue resolution, are another area of concern for some reviewers.
Final Assessment:
Al Tayer Car Dealer Services appears to deliver a generally positive experience for many customers, as reflected in the high average rating. The dedication and expertise of certain staff members are clearly a significant asset. However, the business faces challenges in ensuring consistent technical quality and efficient parts management, which can lead to negative experiences for some customers. Addressing issues related to diagnostic accuracy, parts availability for scheduled services and recalls, and ensuring consistent customer service standards across all interactions would likely further enhance customer satisfaction and solidify the business's reputation for high-quality and reliable service.
Big thanks for eng. Mahmoud for usual giving good service and interesting of Altayer customers.he always know how to communicate and solve issues in professional way he makes the service experience gone smooth and easy . It’s reflected in customer loyalty. Again and again thanks Eng. mahmoud thank you Altayer to chose such good employees
Good location and a great service team. So, I used Al Tayer to service my 2011 Mustang Shamal, I had an electrical problem and another time, my AC went out, blows cold now. I bought the car in early 2018 and they had the full service history on record including a performance upgrade. I looked at a brand new Al Shamal on their show room floor shortly after they opened.
Got a call for a recall, then booked for the service 2 weeks ago. Went to the shop today on time just to learn that parts to be changed are not available in UAE and will be shipped in 2 weeks time. Just wondering why they would call for a recall if the necessary parts aren’t available, and what’s the point of early booking?
Such a bad experience with them, obviously technicians are not trained enough as well as bad customer service especially from employee Mohammed I was very disappointed from the was I was treated when I was only seeking for an acceptable solution.
Totally unsatisfied with the service. they have reject my car and told Engine need to replace even they charged 400+5%AED and told engine failure then i call recovery to collect my car and i changed battery and plug from out side now my car have no any issue driving fine. i lost my money around 650AED Recovery+Texi+Al-TAyer Fujairah.
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