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Air Conditioning Repair
Mazhar Air Conditioner Repair Service
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Mazhar Air Conditioner Repair Service, operating under the website quickrepairservicesdubai.com, is a comprehensive service provider specializing in various repair and maintenance solutions. The company offers expertise in air conditioning repair and installation, functioning as both an air conditioning and HVAC contractor. Beyond climate control, the company offers appliance repair services, including specialized repairs for refrigerators and washers & dryers. Their overall service portfolio encompasses a wide range of general repair services, catering to diverse household and commercial needs.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.8 out of 5 across 19 reviews. The majority of feedback highlights satisfaction with the service provided.
Service Quality:
Strengths in service quality are frequently mentioned, particularly regarding the professionalism and efficiency of technicians. Customers appreciate prompt and effective repairs for various appliances and HVAC systems. However, there is an isolated instance of significant service failure, involving miscommunication, delays, and incorrect navigation, which resulted in a negative customer experience and potential loss.
Common Themes:
Recurring positive themes include the professionalism of the team, efficient repair work, and overall good service. The primary negative theme, based on the provided reviews, is related to logistical issues, specifically concerning scheduling, communication regarding arrival times, and accurate navigation to the customer's location.
Final Assessment:
Based on the available data, the business generally demonstrates a high level of service quality and customer satisfaction, as evidenced by the strong average rating and positive feedback on technician performance. While the vast majority of interactions appear successful, the isolated negative review highlights a potential area for improvement in logistical coordination and communication to ensure consistent and reliable service delivery across all customer interactions. The business appears to deliver high-quality service in most cases, but addressing potential inconsistencies in scheduling and navigation could further enhance its reliability.
Called him on a friday at 9:00 am saying that my fridge was not working. He asked if he could come after 13:00, I said yes. At 14:16 he sent me and SMS saying that his team was on the way. Called the team leader at 14:18 he said that he would come after he finished his lunch. Even though I have clearly sent him my location with a text message of where I live the guy managed to go somewhere else, claiming that I gave him the wrong directions. It’s 16:30, all the food in my fridge is about to go bad and I called this guy again and he said he is going to Al Warqa’a because I gave him the wrong direction and he decided to go somewhere else. I’m calling another guy from Satwa.
Excellent service the technician was professional, efficient and got my ac running smoothly
Good guys thanks gave me best service for washing machine
Professional team repair washing machine great
Thanks team great job
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