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Auto Repair
Marshall Auto Care
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Marshall Auto Care, operating under the business name Marshall Auto Care, offers a range of automotive services. The company offers comprehensive auto tune-up services to ensure vehicles run efficiently and reliably. They also provide professional car detailing services, focusing on both interior and exterior cleaning and restoration to enhance a vehicle's appearance. Additionally, the company offers chauffeur services, providing a convenient and comfortable transportation option for clients.
Overall Customer Sentiment:
Based on a significant volume of reviews (194 total with an average rating of 4.7 out of 5), the overall customer sentiment towards Marshal Autocare is overwhelmingly positive. The high average rating indicates a strong level of satisfaction among the majority of customers.
Service Quality and Strengths:
Recurring positive themes highlight the business's strengths in several areas. Customers frequently praise the technical expertise and knowledge of the mechanics, particularly for specialized services like off-road vehicle preparation and customization. The quality of workmanship is consistently mentioned as a key differentiator, leading to customer confidence and trust. Transparency in pricing and communication, including providing updates and explanations, is also a significant positive aspect. The willingness to provide second opinions and adjust quotes based on actual needs further contributes to a perception of honesty and reliability.
Areas for Improvement and Weaknesses:
While the majority of feedback is positive, a small number of reviews indicate areas for potential improvement. Concerns were raised regarding customer service and pricing in a few instances, with some describing the approach as "old school" or solely "money minded." Specific negative experiences included issues with damaged parts not being replaced and covers not being reinstalled properly after service. The location's accessibility was also mentioned as a minor inconvenience.
Common Themes:
A strong theme across the positive reviews is the trust customers place in Marshal Autocare, particularly for complex or specialized automotive needs. The business appears to excel in providing detailed and honest assessments, and customers appreciate the proactive communication throughout the service process. The focus on quality parts and thorough work seems to resonate well with the target audience, especially those with specific vehicle requirements like off-road modifications.
Final Assessment:
Considering the high volume of positive reviews and the exceptional average rating, Marshal Autocare generally delivers high-quality and reliable service. Their expertise in specialized areas, commitment to transparency, and quality workmanship are significant strengths that contribute to strong customer satisfaction. While there are isolated negative experiences, they appear to be outliers compared to the overall positive feedback. For customers seeking knowledgeable and trustworthy automotive service, particularly for specialized needs, Marshal Autocare appears to be a highly recommended option. Addressing the infrequent concerns regarding customer service and ensuring consistent attention to detail in all repairs could further enhance their already strong reputation.
Costomer dealing price dealing very bad 😡
Same like old school 😛
Exceptional Auto Care for Off-Road Preparation! I recently visited Marshall auto care to get my car off-road ready, and I couldn’t be more impressed with their service. They took care of critical maintenance, including gear oil replacement, electrical work, engine mount upgrades, and terrain bush replacements. The team was highly professional, knowledgeable, and attentive to detail. They made sure every aspect of my vehicle was ready to handle tough terrains while ensuring safety and performance. Their expertise gave me confidence that my car is now equipped to tackle any off-road adventure like snorkel, Offroad lights, skid plate and recommended changes . The pricing was fair for the level of care and quality they provided, and they kept me informed throughout the process. I highly recommend Marshall Auto care to anyone looking for reliable, high-quality auto care, especially for off-road enthusiasts!
Had an amazing experience upgrading my FJ Cruiser with Rajesh Paul and his team at Marshal Autocare. Their deep knowledge, honest advice, and quality workmanship truly set them apart. I now feel fully confident taking on any off-road adventure. Highly trusted and highly recommended!
I had the worst experience with this garage
Went there to add a trailer hitch to my grand cherokee SRT, the guys there dismentaled some covers below tge rear bumper and did not fix them back properly. Uppon arriving home 30 mins latee i found out the cover is missing. The garage promised to get me one but never did despite going back there several times, every time the owner Raja was finding excuses
My advice is DO NOT go there if you care about your car, you can get better services somewhere else for a better price.
I recently took my car into Marshall and had a great experience from start to finish. The staff was friendly, knowledgeable, and took the time to explain what needed to be done without any pressure. They diagnosed the issue quickly and had it fixed ahead of schedule. Pricing was fair and transparent—no surprises when it came time to pay. The shop itself was clean and organized, and I appreciated how they kept me updated throughout the process. It’s always hard to find a garage you can trust, but Marshall really delivered. I’ll definitely be coming back for future maintenance and repairs. Highly recommend!
I was dubious about a quote from another garage so took my FJ to Marshall for a second opinion. Not only was the quote for the parts cheaper, but they found other items that needed replacing that should have been obvious to the previous garage. Thomas provided pictures of the OEM parts that were being installed, gave updates during the work and provided images of the old components that were damaged. Some items that were quoted intially they realised didn't actually need to be done, so called to let me know and reduced that cost from the quote! I Asked for some electrical work to be done that I didn't have time to get around to doing myself and it was also included at a VERY competitive price. The next day Thomas followed up to see how the car was running. This kind of service (and honesty) is rare with garages so will happily do business with Marshall again for all future upgrades and scheduled maintenance. With the money saved I was able to purchase a skid plate from them :)
If you love your car please DO NOT GO to this guy! Messed up a brand new Xterra and wouldn't replace the damages he caused. Forget about refunds! Just not to be trusted. Purely money minded. Such bad quality works! Strange and funny designs which only he would understand.
There are plenty of off road enthusiasts who have their own garages. And they are much cheaper with way better quality works and products.
Location in side umm rammol not easy to reach without maps. Service is not perfect.
Worry free 👍🏻👍🏻 peace of mind guaranteed. the reason behind is competence of mechanics I am owning a fj 2015 model stil now I don’t want to go there for 2nd time for a same reason that was rectified of my first visit I alwys prefer MARSHALL for my customization too I am always satisfied with the service really good service and recommend
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