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Appliance Repair
LuLu Hypermarket - Fujairah
Category: Auto Repair
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LuLu Hypermarket - Fujairah, operating under the business name LuLu Hypermarket, is a comprehensive retail destination. The company offers a wide array of services, functioning as an Appliance store, Hypermarket, Cell phone store, Clothing store, Fashion accessories store, Fruit and vegetable store, Indian grocery store, Kitchen supply store, Supermarket, and Toy store. This diverse offering allows customers to find everything from electronics and mobile phones to fresh produce, groceries, clothing, and toys under one roof. The hypermarket format provides a convenient and extensive shopping experience for a variety of needs.
Overall Customer Sentiment:
Based on a large volume of 5399 reviews with an average rating of 4.3 out of 5, the overall customer sentiment towards Lulu Mall appears to be largely positive. The high average rating suggests a generally satisfactory experience for most visitors.
Service Quality:
While the majority of reviews indicate positive experiences, there are instances highlighting areas for improvement in service quality. Some feedback points to potential issues with staff attitude and responsiveness, particularly concerning customer service interactions and handling of inquiries or issues.
Common Themes:
Recurring positive themes include the mall's comprehensive offering, providing a wide variety of goods and services under one roof, from groceries and clothing to electronics and toys. The convenience of finding diverse items is a significant strength. However, a notable area for improvement is the variety of dining options beyond the food court, with customers expressing a desire for more diverse restaurant and fast-food choices. Additionally, concerns regarding the quality control of perishable goods, specifically meat, have been raised, indicating a need for stricter quality assurance processes.
Final Assessment:
Lulu Mall generally delivers a high-quality and reliable service, evidenced by the strong average rating and the positive feedback on its extensive product range and convenience. However, to further enhance the customer experience and maintain its reputation, addressing the identified weaknesses in specific customer service interactions, expanding dining options, and ensuring consistent quality control, particularly for fresh produce and meat, would be beneficial. Overall, Lulu Mall is a popular destination offering a wide selection, but attention to these specific areas could elevate the customer experience further.
Extremely disappointed with my today purchase from Lulu Hypermarket, Fujairah branch. Bought 4kg of beef, and it had a terrible smell, clearly not fresh. This is completely unacceptable! Selling poor-quality meat not only damages customer trust but also poses serious health risks. Lulu needs to ensure better quality control. Definitely not what I expect from a reputed store!
I didn’t like the service of Ms JENNY NANTES LACAMB … I told her my number was registered with lulu happiness I wanted to take some item which was on discount she answered me rudely with ATTITUDE. WHY DOES LULU have customer service?? I thought it’s to handle such !! She didn’t bother checking with them too . She would have been more polite I AM A CUSTOMER JUST LIKE OTHERS
I had a great experience at Eye Express! The staff was friendly, knowledgeable, and very helpful in helping me choose the perfect pair of glasses. The selection was impressive, and the service was quick and professional. Highly recommend Eye Express to anyone looking for quality eyewear and excellent customer care.
Lulu Mall is a place where you can find everything you need, from small items to big ones. But I just wish they had a variety of restaurants and fast-food chains, beyond just the food court. It would be a delight if there were Jollibee, McDonald's, KFC, and Albaik inside the mall.
One of the biggest malls in Fujairah where you can find almost everything under one roof. There are many different stores like jewelry, pharmacies, clothing and fragrance stores. Also there is a kids game area with lots of fun. Inside the Lulu market itself, you will find all you need for your food supplies and the second floor you can find clothes, school uniforms, furniture, appliances, kids toys and everything for computer and electronics.
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