Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Motorcycle Repair
e& (etisalat and) - Fujairah
Category: Air Conditioning Repair
United Maintenance Company LLC is a leading provider of air conditioning services. The company offer...
Category: Air Conditioning Repair
Naseem Air Conditioning LLC is an air conditioning contractor. The company offers a comprehensive ra...
Category: Air Conditioning Repair
Fujairah TV, a government office, offers a range of services related to media and broadcasting. The...
Category: Auto Repair
Auto Care,, is a car wash business offering a range of services to keep vehicles looking their best....
Category: Auto Repair
Arabian Automobiles LLC, operating as Nissan Fujairah - Showroom, is a Nissan dealer and car dealer....
e& (etisalat and) in Fujairah is a major telecommunications provider. The company offers a comprehensive range of services including mobile and fixed-line telephone services, internet connectivity, and various digital solutions. As a cell phone store, they provide a wide selection of mobile devices and related accessories. Their services cater to both individual and business customers, ensuring reliable communication and internet access throughout the region. The company is a key player in the telecommunications sector, constantly evolving its offerings to meet the growing demands of the digital age.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the provided average rating of 4 out of 5 across 444 reviews. While a significant portion of customers report positive experiences, particularly regarding helpful and polite staff and convenient in-person service options, there are notable instances of negative feedback.
Service Quality:
Service quality appears inconsistent. Positive feedback highlights helpful staff and well-maintained facilities, suggesting a positive experience for some customers seeking face-to-face interactions. However, negative reviews point to significant issues with core service delivery, specifically concerning internet performance and staff knowledge regarding plans and charges. This inconsistency suggests potential gaps in training or service delivery processes.
Common Themes:
Recurring positive themes include the helpfulness and politeness of staff in physical locations, the convenience of in-person service, and the accessibility and condition of the office. Conversely, common negative themes revolve around poor internet performance, lack of staff knowledge regarding services and plans, and perceived unhelpful or impolite behavior from some representatives. The limited operating hours of the physical office are also mentioned as a potential drawback.
Final Assessment:
Based on the available data, the business demonstrates strengths in providing accessible in-person service with generally positive staff interactions. However, significant concerns exist regarding the reliability and quality of core services like internet connectivity and the knowledge base of some customer-facing staff. While the overall average rating is positive, the recurring negative feedback on critical service aspects indicates that the business may not consistently deliver high-quality and reliable service across all touchpoints. Addressing issues related to internet performance and ensuring comprehensive staff training on service offerings are crucial areas for improvement to enhance overall customer satisfaction and service reliability.
For those of us who prefer face to face service. The convenience of self-service with helpful staff on hand, just in case... Newly refurbished, centrally located - closing times could be extended. Presently, most days they close at 5pm, apart from Wednesday (closes at 7pm).
One of the main network centre in fujairah. Structure of the building is different from other buildings in the area..
The staffs are very helpful and polite. It is clean and well maintained. It is a huge office located near the road and it is easily accessible.
Very bad experience. Reached this office for an enquiry about my post paid plans expiring on april. The representative assisted (token number O12) me was behaving like totally not aware about the new plans and exit charges. By explaining my e& plans, he made me feels like, I have been cheated by e&... I think, I need to call toll free contact for more clarity... Not friendly or polite behaviour to customers.... Need to improve behaviour on customer service.
Worst internet we are paying 360 per month but the net is not even covered to the rooms worst service ever I could have given zero star but there is no option for it.
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy