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Auto Repair
Kia service center - Fujairah
Category: Tire Repair
The business name is Hyundai Service Center Fujairah. The company offers a comprehensive range of ca...
Category: Auto Repair
Al Nabooda Automobiles - Volkswagen Service Center in Fujairah is a comprehensive automotive facilit...
Category: Auto Repair
Al Nabooda Automobiles LLC is the business name of the entity operating the Audi Fujairah Showroom &...
Category: Auto Repair
Al Nabooda Automobiles is a Volkswagen dealer in Fujairah. The company offers a range of services in...
Category: Auto Repair
Porsche Service Centre Fujairah, operating under the business name Porsche Centre Fujairah, is a com...
Al Majid Motors Co. - KIA Service Center in Fujairah is a comprehensive automotive service provider. The company offers expert car repair and maintenance services, ensuring vehicles are kept in optimal condition. Their skilled technicians handle a wide range of mechanical and electrical issues. As an auto body shop, they provide services for collision repair and cosmetic enhancements, restoring vehicles to their original state. Additionally, as a Kia dealer, the company offers new and used Kia vehicles for sale, along with genuine Kia parts and accessories. They are a one-stop destination for all Kia-related needs, providing sales, service, and parts under one roof.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4 out of 5 from 97 reviews, customer sentiment appears mixed. While a significant portion of customers report positive experiences, a notable number express considerable frustration and dissatisfaction, particularly concerning service efficiency and communication.
Service Quality:
Strengths highlighted include friendly staff, a clean and comfortable environment with amenities like a kids' play area and lounge, and positive interactions with specific employees, including management. However, significant weaknesses are evident in the service delivery process.
Common Themes:
Recurring negative themes center around excessive delays in service completion, poor communication regarding repair status and timelines, difficulties in contacting the business, and issues with staff behavior and car cleanliness post-service. There are also concerns about discrepancies in information provided, particularly regarding insurance approvals, and perceived high labor charges.
Final Assessment:
While the business demonstrates strengths in customer comfort and staff friendliness in some instances, the recurring issues with service speed, communication, and transparency significantly impact the overall customer experience. The disparity between positive and negative feedback suggests inconsistency in service delivery. To consistently deliver high-quality and reliable service, the business needs to address the identified bottlenecks in their repair process, improve communication protocols, and ensure consistent staff professionalism and efficiency. The current feedback indicates that while some aspects are positive, the core service delivery requires substantial improvement to meet customer expectations and build trust.
Due to less man power it is taking long time to drop off and pick up cars. Also some of the staffs are not behaving well.
I am writing to express my deep frustration and dissatisfaction regarding the unexpected delay in the repair process of my vehicle, which was submitted to your center one week ago. As per our initial agreement, we were supposed to receive our car by Monday. However, we were informed that the release is pending due to an alleged lack of approval from our insurance company. Upon contacting the insurance company, they clarified that they have not received any communication or approval request from your agency. This situation has not only caused inconvenience but has also led to unnecessary stress and disruption to our daily lives. I understand that unforeseen circumstances can arise, but the lack of clear communication and the discrepancy between your statements and the information from the insurance company are unacceptable. I kindly request an immediate investigation into this matter and prompt resolution of the issues causing the delay. Additionally, I urge you to improve communication channels to avoid such misunderstandings in the future. I appreciate your prompt attention to this matter and expect a swift resolution to the current delay.
Keeping your customers satisfied with your product or service is non-negotiable thats place just follow the same role model. Very Friendly staff .you can also bring kids with you as theres kids play area ..so clean place best part you can chill in lounge room watch T.V wifi quite fast ..sanitizer placed in everywhere i get chance to have a quick peak on VIP lounge soo..Luxury lounge best service centre more then great .big shout also to Mr Ahmed saad i had to many concerns he were very helpful as a manager to walk out with me to answer all my concerns he has a lot of experience .for sure i will come back ..💯💯
This service is absolutely terrible. I've been trying to get in touch with them, but no one answers the phone and when they answer they say they will contact me and ignore me directly! . There's a huge delay in everything, and they don't provide any information about what's going on. I'm really frustrated because they haven't even bothered to contact me about the problem my car is there for three weeks.
Unprofessional, Disappointing Its better to travel 200 km to other service centers than taking ur car to them , they need more than 8 h to finish regular check up then u will get ur car dirty , zero inside care , and the labour charge more than 400 aed !! So bad service Note: the reception employee libin is nice and cooperative but the team is so bad
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