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Auto Repair
Yokohama Tyres- Juma Al Majid Co.L.L.C
Category: Tire Repair
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Juma Al Majid Co.L.L.C, operating as Yokohama Tyres, is a tire shop offering a comprehensive range of services. The company offers tire sales, providing a wide selection of Yokohama tires for various vehicle types. Beyond sales, the company offers tire fitting and balancing services, ensuring proper installation and optimal performance. They also offer wheel alignment to correct steering and suspension issues, promoting even tire wear and improved handling. Additional services include tire repair for punctures and other damage, as well as nitrogen inflation for maintaining consistent tire pressure. The company offers expert advice on tire maintenance and selection to help customers make informed decisions.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the average rating of 3.5 out of 5 from 35 reviews. While some customers express satisfaction with the service and professionalism, a significant portion highlights negative experiences, particularly concerning service quality and customer interaction.
Service Quality:
The quality of service is a recurring point of contention. Positive feedback mentions fast and professional service. However, negative reviews detail issues with repair recommendations, perceived lack of professionalism, and problems with work performed, including alignment issues and concerns about warranty adherence.
Common Themes:
Several themes emerge from the reviews. Availability of specific tire brands and installation services are noted positively. Conversely, negative themes include perceived gender bias in service, pressure to accept specific repairs, disputes over responsibility for subsequent issues, and a lack of confidence in the warranty process.
Final Assessment:
Based on the available data, the business demonstrates some positive attributes, such as the availability of certain products and efficient service in some instances. However, the recurring negative feedback regarding service quality, customer handling (particularly concerning women), and warranty issues indicates inconsistencies in service delivery. While some customers have positive experiences, the significant number of negative reviews suggests potential areas for improvement in professionalism, technical expertise, and customer service consistency to ensure a reliably high-quality and reliable service experience for all customers.
Deserves less than one star!!This is a service clearly not designed for women. I felt insulted by the tyre man insisting to plug my tyre rather than do the patch repair I required. Even before checking the puncture, he repeatedly mentioned the price... If you're looking for a professional service, this is not the place. Stay away!!😳
Fast, professional service. Good staff.
Good place, professional work,nice persons
i have changed the tiers and after some time the tiers got tread and they were telling me that it was because of my car alignments, they are the one who did the alignment, they are saying that in our system the alignment was showing right and i did some thing. i visit them and they cross change my tiers and after that every thing went wrong. But according to them they did there work and it was me. Not recommending, the warranty is just one paper, no one cares once your give me and install.
Yokohama tires are available in Fujairah, and installation services are also provided.
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