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Mobile phone Repair
Image Updates
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Image Updates is a mobile phone repair shop. The company offers a range of services including screen repair, battery replacement, water damage repair, and software troubleshooting for various mobile phone brands. They also provide data recovery services and accessory sales.
Overall Customer Sentiment:
Based on a large volume of reviews (448 total) with a high average rating (4.7 out of 5), the overall customer sentiment towards Image Updates appears to be largely positive. Many customers express satisfaction with their experiences, particularly regarding product availability and initial service interactions. However, a notable minority of reviews highlight significant negative experiences, primarily related to repair services.
Service Quality:
Reviews indicate a mixed perception of service quality. Strengths frequently mentioned include the availability of accessories and products, competitive pricing, and friendly, attentive staff during initial interactions. Conversely, a significant weakness identified is the quality and reliability of repair services. Several reviews detail issues with repeated repairs, new problems arising after service, and delays in resolving repair-related issues.
Common Themes:
Recurring positive themes include good product selection, reasonable prices, and positive initial customer service. The most prominent negative theme revolves around the repair process, specifically the effectiveness and timeliness of repairs, and the handling of issues that arise during or after service.
Final Assessment:
Image Updates appears to be a strong option for customers seeking mobile accessories and products at competitive prices, supported by generally positive initial customer service. However, the business demonstrates inconsistency in its repair services, which is a significant area for improvement. While the high overall rating suggests a large base of satisfied customers, the recurring negative feedback regarding repairs indicates that the quality and reliability of this specific service are not consistently high. Potential customers should consider this disparity, particularly if their primary need is for device repair.
Have a excellent experience overall upon my 3rd time visit to this perfect image mobile shop honestly highly recommended to all to approached this place in case of any issue related to mobile ,laptop as well as repair because I went for I phone and my Samsung mobile pcs change alhamdulilah genuine things and cheap price as compare to others shops thanks a lot🙏🙏👍👍❤️❤️🙏
I recently visited Image Updates for laptop servicing, and I must say, I was incredibly impressed with their friendly demeanor and excellent work. The staff were extremely courteous and knowledgeable, and the service they provided for my laptop was top-notch. I highly recommend Image Updates to anyone in need of quality laptop servicing. Keep up the fantastic work!
Never ever give your phones or gadgets for repair, its just like they take our devises for learning how to fix it ! horrible experiace for the last one month; I had to give my Note20 ultra 5 times in a month. each time they promised the repair done; i had to call back very next day and repeat the same complaint. and more over twice I was asked to leave the devise more than a day for them to diogonise; both time I got the phone back with new issue. now the wifi gets disconnected randomly just after thier repair. there rate may be good in selling products but never ever give your devises for repairs.
Quality Products: Image updates offers genuine products from reputable brands. Competitive Prices: Their prices are reasonable, and they often have great deals. Customer Service: The staff is attentive, patient, and willing to assist. Overall, I highly recommed image updates for all your mobile needs. Keep up the excellent work
The down word was my first review about the image mobiles,,now I was regretting for that ,due one my colleague gave a phone for battery change ,by mistake it's display got damaged,,it was there mistake, since 2 months they didn't replace it ,my colleague only 1 phone was that ,and still .till today they didn't replace or rectified..bad bad service,,, (It's a shop that we are looking for .if you search any accessories that we need it will be available there or they will arrange as soon as possible.. very good service)
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