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Appliance Repair
Homewide Abu Dhabi Showroom (Bosch Home appliances)
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Homewide Abu Dhabi Showroom (Bosch Home appliances) is a home goods store. The company offers a wide range of Bosch home appliances, including refrigerators, washing machines, ovens, and other kitchen and laundry appliances. They provide sales and potentially installation services for these products, catering to customers looking for quality home appliances.
Overall Customer Sentiment:
Based on a total of 226 reviews with an average rating of 4.4 out of 5, the overall customer sentiment towards this home goods store is largely positive. A significant portion of customers express satisfaction with their purchase experiences, particularly highlighting helpful and knowledgeable staff. However, a notable minority of reviews indicate significant issues with product quality, after-sales service, and responsiveness, which temper the overall positive outlook.
Service Quality:
Strengths in service quality are frequently mentioned, with customers praising the attentiveness, efficiency, and product knowledge of the sales team. Specific individuals are occasionally highlighted for providing excellent assistance during the purchasing process, including detailed explanations and smooth transactions. The delivery process is also described as swift and efficient in positive reviews.
Common Themes:
Recurring positive themes include helpful and knowledgeable sales staff, a no-pressure sales environment, and efficient initial service. Conversely, significant weaknesses emerge in after-sales support and product reliability. Several reviews detail frustrating experiences with repairs, lack of responsiveness from the service center, and issues with product functionality, even with new items. Concerns about the age of "new" products and difficulties in resolving warranty issues are also present.
Final Assessment:
While the business appears to excel in the initial sales phase, providing a positive and informative purchasing experience, there are clear areas for improvement in post-sales support and quality control. The high average rating suggests that the majority of transactions are successful, but the negative reviews highlight critical failures in addressing product defects and providing timely and effective service. Potential customers should be aware of the potential for challenges if issues arise after purchase, despite the generally positive initial interactions.
Avoid avoid avoid. Had to use them for Bosch dishwasher repair under warranty. Everything takes an age, 2 weeks for first reply back, technician assured that leak was fixed only for it to start leaking again within a day, whatsapp seems to have one person checking messages once a month, multiple callbacks were scheduled and never received, appointment was scheduled and was a no-show, no phone line open after 5pm to follow up. Over a month and still no completed repair. If you have the option, please choose literally any other company.
Bought Bosh Electric Cooker 11 months ago. Every meal cooked in the owen has been raw at the bottom. Called service center 5 times, they replaced some parts but did not solve the problem. They said that cooker works as expected but could not explain why the bottom of meals is always raw. The reaults show faulty product, so bosch service incompetent.
For any spare parts need to contact Dubai service center no things available in Abu Dhabi
Great shop to get your home appliances from. Be aware that some items they have on the webpage may be not on display in the showroom here, but they can deliver most of the stuff listed on the webpage. The delivery is quite swift. I really appreciate the help of shop employees on ordering, delivery and installation. My highest recommendation! P.s. What I liked about this shop the most is that here they don't try to sell you something you don't need. But they will help you to get what you are looking for.
I had a great experience at the Bosch showroom where I purchased my dishwasher. Mr. Binu from the sales team was extremely helpful, guiding us through the entire process and ensuring everything went smoothly. He kept in touch and followed up diligently until the product was delivered and installed. Excellent service and support, highly recommend!
I had a small problem with my washing machine! According to the technician, Amruth, it would cost me around 900AED, so better to buy a new one! His recommendation!
He gave me the number of Ahmed from the show room! Who was my contact person to get the new machine! Was so response before getting the machine!
I just got the new machine.. but it is not working!! 4hrs running but not stopped! And now trying to call them .. they are not responsive as before getting the machine.. each person refer me to another one!!
I recently had the pleasure of working with the sales team to order a washing machine, and I couldn't be more impressed with the service I received. From the moment I made the inquiry, the salespeople were incredibly attentive, informative, and efficient in handling my request. They took the time to thoroughly explain the different options, answered all of my questions with patience, and provided valuable recommendations based on my needs. What truly stood out was their attention to detail and diligence in ensuring the order was processed in a timely manner. They kept me updated every step of the way and made the entire process seamless and stress-free. I truly appreciate their professionalism and the level of customer care they provided. Itβs not every day you come across a team that goes above and beyond to ensure a smooth and informed purchase experience. Highly recommend their service to anyone in need of assistance
I recently purchased a dishwasher and had a great experience thanks to *Ahmed*. He was extremely helpful, knowledgeable, and provided excellent service throughout the entire process. His friendly approach and clear explanation of the features made the purchase smooth and easy. truly appreciate the outstanding customer service.
Just recently I had the pleasure to visit the store. In anticipation I made a phone call and was greeted by a a wonderful gentleman that provided me with the information I required. The reception at the shop was welcoming and highly professional. I was looking for a new cooker and Ahmed, truly knowledgeable on the subject, explained in great detail all the features and various characteristics of the ranges available. The sale was made without any pressure whatsoever. I highly recommend a visit to the shop. Thank you so much for everything and the wonderful service.
Not a reputable company - don't be fooled by their affiliation to Bosch.
They sold me a "brand new" dishwasher which we later found out was manufactured in 2016, after it had continuous problems and had to be taken away for repair. They subsequently ignored my calls, and then messaged a week later asking me for money in order to replace their broken machine. They have not returned my dishwasher.