Home Centre

Al Manar Mall - Opposite - 120th St - Ras Al Khaimah

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Business Listing

Boat Repair

Home Centre

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About Home Centre

Home Centre is a furniture store and furniture accessories business. The company offers a wide range of furniture for living rooms, bedrooms, dining rooms, and outdoor spaces. They also provide a variety of home decor items, including rugs, curtains, lighting, and wall art. In addition to furniture and decor, Home Centre offers services such as interior design consultations and furniture assembly. The company aims to provide customers with everything they need to create a comfortable and stylish home.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on a collection of customer reviews and an average rating of 4.1 out of 5 from 568 reviews, the overall customer sentiment towards Home Centre appears to be largely positive. Many customers express satisfaction with the product quality, variety of offerings, and the helpfulness of the staff. However, a notable portion of reviews highlight significant issues related to delivery, product defects, and customer service resolution, indicating areas for improvement.
Service Quality:
Customer interactions with in-store staff are frequently praised, with employees described as friendly, approachable, professional, and willing to assist. This positive in-store experience contributes significantly to customer satisfaction. Conversely, the quality of service related to delivery and post-purchase support receives considerable criticism. Issues include delayed deliveries, damaged items upon arrival, lack of communication regarding delivery status, and unhelpful responses from customer care regarding warranty claims and product defects.
Common Themes:
Recurring positive themes include the wide selection of furniture and home accessories, the aesthetic appeal of the designs, and the helpfulness of the in-store staff. The availability of payment options like Tabby and Tamara is also viewed favorably. Negative themes consistently revolve around problematic delivery experiences, the quality and durability of certain furniture items (specifically mentioned is a faux leather sofa), and the perceived lack of support and accountability from customer service when issues arise. Another specific point of criticism was the repetitive and unengaging in-store music playlist.
Final Assessment:
Home Centre demonstrates strengths in its product range, design aesthetics, and the positive interactions customers have with in-store personnel. These factors contribute to a generally favorable impression and a solid average rating. However, the business faces significant challenges in consistently delivering a high-quality and reliable service experience, particularly concerning logistics, product quality control for certain items, and the effectiveness of its customer service in resolving post-purchase issues. Addressing the inconsistencies in delivery and improving the responsiveness and resolution capabilities of customer care are crucial steps for Home Centre to enhance overall customer satisfaction and solidify its reputation for reliability.

Amenities
Credit cards In-store pick-up On-site services Wheelchair-accessible car park Wheelchair-accessible entrance Delivery
Map
Overall Google Reviews
4.1 (568 reviews)
Review 1 of 10
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4.1 (568 reviews)
Member since
May, 05 2025
Location
Al Manar Mall - Opposite - 120th St - Ras Al Khaimah, Ras Al Khaimah, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 10:00 AM - 11:00 PM
Tuesday 10:00 AM - 11:00 PM
Wednesday 10:00 AM - 11:00 PM
Thursday 10:00 AM - 11:00 PM
Friday 10:00 AM - 11:00 PM
Saturday 10:00 AM - 11:00 PM
Sunday 10:00 AM - 11:00 PM
Services
Furniture accessories
Furniture store
Contact Seller
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