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Home Centre
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Home Centre is a furniture store and furniture accessories business. The company offers a wide range of furniture for living rooms, bedrooms, dining rooms, and outdoor spaces. They also provide a variety of home decor items, including rugs, curtains, lighting, and wall art. In addition to furniture and decor, Home Centre offers services such as interior design consultations and furniture assembly. The company aims to provide customers with everything they need to create a comfortable and stylish home.
Overall Customer Sentiment:
Based on a collection of customer reviews and an average rating of 4.1 out of 5 from 568 reviews, the overall customer sentiment towards Home Centre appears to be largely positive. Many customers express satisfaction with the product quality, variety of offerings, and the helpfulness of the staff. However, a notable portion of reviews highlight significant issues related to delivery, product defects, and customer service resolution, indicating areas for improvement.
Service Quality:
Customer interactions with in-store staff are frequently praised, with employees described as friendly, approachable, professional, and willing to assist. This positive in-store experience contributes significantly to customer satisfaction. Conversely, the quality of service related to delivery and post-purchase support receives considerable criticism. Issues include delayed deliveries, damaged items upon arrival, lack of communication regarding delivery status, and unhelpful responses from customer care regarding warranty claims and product defects.
Common Themes:
Recurring positive themes include the wide selection of furniture and home accessories, the aesthetic appeal of the designs, and the helpfulness of the in-store staff. The availability of payment options like Tabby and Tamara is also viewed favorably. Negative themes consistently revolve around problematic delivery experiences, the quality and durability of certain furniture items (specifically mentioned is a faux leather sofa), and the perceived lack of support and accountability from customer service when issues arise. Another specific point of criticism was the repetitive and unengaging in-store music playlist.
Final Assessment:
Home Centre demonstrates strengths in its product range, design aesthetics, and the positive interactions customers have with in-store personnel. These factors contribute to a generally favorable impression and a solid average rating. However, the business faces significant challenges in consistently delivering a high-quality and reliable service experience, particularly concerning logistics, product quality control for certain items, and the effectiveness of its customer service in resolving post-purchase issues. Addressing the inconsistencies in delivery and improving the responsiveness and resolution capabilities of customer care are crucial steps for Home Centre to enhance overall customer satisfaction and solidify its reputation for reliability.
Highly recommended! Quality furniture and a very friendly staffs who’s willing to help and assist you. Special thanks to Ms. Clarissa for helping us the day we visited.
Home centre has very unique and nice collection of accessories and thanks to Mr.Aljed helping me to meet my needs
I am really disappointed with the delivery follow-up and communication. My kids are traveling, and the bed with matters is not arriving today, where my kids will sleep over the floor!
I will never ever recommend to buy online from home centre
I bough Alfred Faux Leather sofa from a store in Dubai, we are just husband and wife and have a limited social life, hence we rarely have any guest over. Also we are barely home due to extensive work hours.
The faux leather on the sofa has started to chip off with such minimal use within their so called warranty period of two year, the L shaped sofa is also deformed in shape.
I reached out to their customer care who btatanlty refused to accept any claim and say, it is not covered under warranty.
I have to question how could a AED 6k sofa be of such bad quality and the audacity of the customer care team to blame it on me.
I have a suggestion whoever buys that sofa, dont ever sit on it, since based on my conversation with their customer care, the pressure points are damaged coz you put weight on it while sitting, or maybe SOME HUMAN WOULD FIGURE OUT TO SIT ON A BLOODY SOFA WITHOUT PUTTING ANY WEIGHT ON IT.
Absolutely Pathetic.
I’d like to commend the two ladies working in the cashier section at Home Centre, Nakheel branch. They were both very friendly, approachable, and professional throughout my visit. Their warm attitude made the checkout experience pleasant and smooth. It’s always refreshing to see staff who genuinely enjoy assisting customers—thank you for the great service!
I've been a loyal customer for home center for a long time. I'm a music lover and i usually spend one to two hours in the store for my shopping and listen the music. My recent visits center make me feel uncomfortable because i hear same song almost 6 times and same songs keep repeating. Its really annoying and everytime song end they play very annoying retro style music that keep repeating and repeating. I can say this is the worst experience i had in a store that when you shopping while enjoying the background music. Worst playlist ever, very boring and eerie music makes me feel sleepy and bored. You should consider good atmosphere music and not boring amd specially not repeat everytime.
If your looking for a good quality and aesthetic designs for furniture and home accessories , visit their store. Staffs are approachable and helpful. They are also having tabby and tamara so you can have all the desired items that you love without thinking to pay the full amount.
It took them 2 weeks to deliver my 3 desks order.
One desk was damaged and after sending many pictures which took more than a week, they approved to replace and told me that I will get a call within 24 hours, I've been waiting 72 hours since then without receiving any call.
Bad service
Love this place.They have a huge variety of home furnishings with stylish options for every room for office, living room, kitchen, and even outdoor spaces. The new outdoor section is beautiful and full of great ideas. The staff is super friendly and always ready to help. The displays are well put together and really help you visualize how everything would look at home. Highly recommend.
Worst shopping experience. No one helps to unload the trolley, or help with trolley afterwards, just standing and talking is more important. Heavily pregnant or not, they don’t care. Poor handling into bags, not caring.