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Auto Repair
GENERAL TECH SERVICES LLC
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GENERAL TECH SERVICES LLC is a business that offers a wide range of services. The company offers services as an industrial equipment supplier, providing necessary machinery and tools for various industries. As an automation company, they offer solutions to streamline processes and improve efficiency. They also provide distribution services, ensuring products reach their intended destinations. Their expertise extends to engineering consulting, offering professional advice and solutions. The company also offers services as instrumentation engineers, specializing in the design and implementation of control systems. They operate a laboratory and function as a laboratory equipment supplier. Furthermore, they are a measuring instruments supplier and provide repair services for various equipment.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.4 out of 5 across 166 reviews. Many customers express satisfaction with the company's calibration services, highlighting reliability, technical expertise, and efficient processes. However, a significant minority of reviews express strong negative sentiment, primarily related to the quality of household products and post-sales service.
Service Quality:
The company demonstrates strong performance in its core calibration and repair services. Customers consistently praise the technical skill of the team, the accuracy of calibration, and the efficiency of service delivery, including timely pick-up and delivery. The availability of digital calibration certificates and comprehensive accreditations are also viewed positively. Conversely, the quality of household products sold by the business is a significant area of concern, with multiple reports of items being faulty, breaking easily, or not functioning as expected shortly after purchase.
Common Themes:
Positive themes revolve around the quality and reliability of calibration services, technical expertise, efficient processes, and good communication. Specific individuals, such as Ms. Saritha, are mentioned for exceptional customer service in the calibration context. Negative themes are predominantly linked to the poor quality and durability of household products and a lack of responsiveness from customer service and technical support for issues with these items.
Final Assessment:
Based on the provided reviews and overall rating, the business appears to be a highly reliable and competent provider of industrial equipment services, particularly in calibration and repair. Their technical expertise, efficient processes, and strong accreditations are key strengths in this area. However, the significant negative feedback regarding the quality of household products and associated customer service issues indicates a notable weakness in this segment of their business. While the company excels in its core industrial services, potential customers for household items should exercise caution based on the reported quality and support issues.
A well-known calibration company in the UAE, with highly skilled employees dedicated to providing the best assistance. EAIC Accredited (ISO/IEC 17025:2017) with an approved accreditation scope covering Electrical, Pressure, Mass, Linear, and Flow parameters. With 30 years of experience in engineering, testing, and calibration, we are proud to be part of this company
a worst service, They may supply fault items. we buy new AC before 30 days. it is not working now. we have been contacting the service center and technician from 3 days but no one answer. No one respond to call. To repair one Ac , is it take time 3 to 4 days? A worst service , A worst response. To send one technician they take 4 days of time. till that time , we adjust.
This is not fair way.
General Tech is the most trusted calibration agency I found in this region. They are approved with all government bodies and also offers great service. Best of luck to them.
Great service for PSV calibration on our FPSO project. The team was professional, on schedule, and delivered accurate results at a very competitive price. Communication was smooth, and the reports were clear and reliable. Highly recommend!
I bought an air cooler. Paied 80 dhs for delivery which is really too much. Anyway, when opening the cartoon the machine was so dirty, the accessories don't fit and there was no instructions guide in the cartoon. This place is not recommended at all. Maybe cheaper but doesn't worth it.
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I greatly appreciate the excellent calibration and instrument repair services you provide. Key highlights of your service include: Digital Calibration Certificates: Streamlining the process and contributing to environmental sustainability by eliminating hard copies. Technical Support: Reliable and prompt assistance that ensures seamless operations. Timely Service: Efficient pick-up, delivery, and responsiveness to urgent needs. Comprehensive Solutions: A one-stop service covering a wide range of instruments with extensive accreditations. Your focus on quality, innovation, and sustainability makes you a valued partner. Thank you for your exceptional support!
One of the standout aspects of my interaction was the exceptional coordination provided by Ms. Saritha. She was incredibly responsive and attentive to our needs, always ensuring that our requirements were attended promptly. and it was clear that she genuinely cared about delivering the best service possible. The technical team at General Tech was also highly skilled and efficient, ensuring accurate calibration of our equipment. Overall, I am extremely satisfied with the service from General Tech. If you’re looking for a reliable calibration contractor with outstanding customer service, look no further!
One of the worst companies ever. I bought my household products from them, but all their products are bad quality. Electric cooker keeps lagging and have electric issues, recently even the ceramic cracked and they can't even fix it. Their vacuum is useless and doesn't have suction power. Their fridge doesn't close properly and maybe soon will have more problems, all these issues happened 4 months after buying.
So disappointed 5 days trying to reach customer service but no answer , the oven i bought is not working well !
Very Bad brand! Easily BROKEN! That's why its Cheap because the quality is Cheap! Not recommended at all!