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Auto Repair
AMA AUTO - German car workshop
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AMA AUTO - German car workshop is a car repair and maintenance service business. The company offers a comprehensive range of services for German vehicles, including routine maintenance, diagnostics, and major repairs. Their expertise covers various aspects of car care, ensuring vehicles are running smoothly and efficiently. The company provides services such as oil changes, brake inspections and repairs, engine diagnostics, transmission services, and electrical system repairs. They also handle more complex issues, including suspension work, exhaust system repairs, and air conditioning services. With a focus on German car brands, AMA AUTO aims to provide specialized and high-quality service to their customers.
Overall Customer Sentiment:
Based on the provided data, the business maintains a generally positive reputation, reflected in an average rating of 4.4 out of 5 from 137 reviews. While the majority of feedback appears favorable, a significant minority of reviews express strong dissatisfaction, indicating a polarized customer experience.
Service Quality and Strengths:
Positive reviews frequently highlight thorough inspections, transparent repair processes, fair pricing, and timely service completion. Customers appreciate clear communication, regular updates on vehicle status and costs, and the quality of work performed. The business is seen as a reliable alternative to other garages, with some customers willing to travel further for their services. Specific positive mentions include effective diagnostics and successful repairs on various car makes.
Weaknesses and Areas for Improvement:
Conversely, negative reviews point to significant issues. Recurring complaints include unprofessional conduct from staff, particularly regarding false commitments and reasons for delays. Allegations of vehicles being used for personal purposes are present. Several reviews detail unresolved or new problems after service, including mechanical issues and damaged components. High prices with perceived low service value and a lack of proactive communication requiring customer follow-up are also noted. Instances of incorrect billing for services not rendered further contribute to negative experiences.
Common Themes:
The reviews reveal a dichotomy in customer experience. While many value the transparency and quality, a notable segment encounters issues related to professionalism, service effectiveness, and communication breakdowns. The consistency of certain negative themes across multiple reviews suggests potential systemic issues in specific areas of operation or with particular staff members.
Final Assessment:
While the high average rating and numerous positive reviews indicate that the business successfully delivers high-quality and reliable service for a significant portion of its clientele, the presence of strongly negative feedback highlighting serious concerns about professionalism, service outcomes, and communication cannot be overlooked. Potential customers should consider the overall positive trend but also be aware of the reported inconsistencies in service delivery and address specific concerns during their interaction with the business.
After being ripped off my a few other garages in Dubai, this is the only place I will now take my car to. Finding a reputable garage is so difficult in Dubai and altough their workshop is in Sharjah, it's worth the extra few km's. Outstanding service, regular updates whilst the AMA team work on my car and honest and clear estimations for any work. Quality of work is outstanding and the clear communication is a very big plus. Not only for German cars, my partner takes her Ford there now as well.
Did a major service here,
Now i have a gear box issue which was not there before acknowledged and checked by them, as well I was charged for Ac filter , which i came to know later from them was not even changed, After a week.
Not at all satisfied with time gone and now having an issue which was not there before.
Great experience with Bishal. Inspections and diagnostics were thorough and quick, repair/maintenance process was transparent and prices were fair. Very happy with the service received here and will certainly be coming back for all future requirements.
High prices with less service . No communication when needed . Customer will need to follow up regularly .
I took my VW Passat to AMA Auto in Sharjah, and the team did a fantastic job. They diagnosed the issue quickly, explained everything in detail, and completed the repair on time.
It was for me a bad experience with this garage. I wanted to test and I regret because my problem has not been solved despite the fact that I spent almost 5500aed to finally go to another garage and They told me the problem was the head gasket I then understood why they did not repair it despite the fact that I brought it back 4 times for the same problem... and I do not prefer to dwell on the "details" because it would be too long.
I waited with them but I have the impression that they are clearly laughing at me.
An experience that cost me dearly in the final
LS430 was sent for oil leakage, and other issues like engine check light... Nothing solved, the gear oil is still leaking, engine check still exist... you have charged me a hefty bill though, i dont want you guys to further ruin my car... I have audited the car once again from SZR garage and did all repairs in a very reasonable amount, and im satisfied... You were Very unprofessional, i will not recommend your garage to anyone and I will never visit again.
One of the worst garages in Sharjah. I had taken my Jeep Grand Cherokee for a mechanical repair after reading the positive reviews on Google. It turned out to be the worst decision I have ever taken. Sanjay who is one of the owners of this garage (at least he told me so) is the most unprofessional persons I have ever met. Gave false commitments, gave false reasons all the time. He kept my car for more than 4 days and used it for personal work (such as dropping his employees to airport etc.) Moreover, the car came back with a damaged clock spring of the steering for which I had to pay from my nose in the later stage. After receiving my car, it had a major wheel alignment issue.. When I asked to fix these issues, he demanded to keep my car again his garage (probably to use again for personal work).... I recommend not to even think about going to this garage ever..
One of the worst garages in Sharjah. I had taken my Jeep Grand Cherokee for a mechanical repair after reading the positive reviews on Google. It turned out to be the worst decision I have ever taken. Sanjay who is one of the owners of this garage (at least he told me so) is the most unprofessional persons I have ever met. Gave false commitments, gave false reasons all the time. He kept my car for more than 4 days and used it for personal work (such as dropping his employees to airport etc.) Moreover, the car came back with a damaged clock spring of the steering for which I had to pay from my nose in the later stage. After receiving my car, it had a major wheel alignment issue.. When I asked to fix these issues, he demanded to keep my car again his garage (probably to use again for personal work).... I recommend not to even think about going to this garage ever..
We always receive a great service from AMA Auto! They keep us regularly updated with the car and costs - no surprises! A welcome change from other garage experiences we have had in the UAE. The garage fixed the aircon in one of our cars and have done great services and repairs on our other! We will continue to use this garage in the UAE - we 100% recommend them!