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Computer Repair
GCC Gamers Al Ain (BR)
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GCC Gamers Al Ain (BR) is a computer store that caters to the needs of gamers and tech enthusiasts. The company offers a wide range of products, including gaming PCs, laptops, components, peripherals, and accessories. They provide custom PC building services, allowing customers to configure their ideal gaming rig. Additionally, the company offers repair and upgrade services for computers and gaming consoles. Their inventory includes graphics cards, processors, motherboards, RAM, storage devices, monitors, keyboards, mice, headsets, and gaming chairs from various popular brands. The company also stocks a selection of software and operating systems.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.6 out of 5 from 42 total reviews, the overall customer sentiment towards GCC Gamers in Al Ain appears overwhelmingly positive. The majority of customers express high satisfaction with the services received.
Service Quality and Strengths:
Key strengths highlighted in the reviews include the provision of excellent service, particularly in the areas of PC building, upgrades, and part sales. Customers appreciate the staff's willingness to build or upgrade PCs in front of them, indicating transparency and customer involvement. The staff is frequently described as helpful, knowledgeable, and providing good customer service. Specific individuals are repeatedly mentioned for their positive contributions. The store is also praised for offering a wide selection of gaming-related products, including components, pre-built systems, and accessories, at competitive and affordable prices.
Areas for Improvement:
While the positive feedback is dominant, one review indicates a negative experience, citing "Bad customer service" and a "confused sales team management." Although this represents a small portion of the feedback, it suggests an area where consistency in service delivery may need attention.
Common Themes:
Recurring themes across the positive reviews include the helpfulness and expertise of the staff, the quality and affordability of products, and the positive experience of having PCs built or upgraded on-site. The store is consistently recommended for those looking to build or purchase gaming PCs and related equipment.
Final Assessment:
Considering the high volume of positive feedback and the strong average rating, GCC Gamers in Al Ain generally appears to deliver high-quality and reliable service. The business excels in providing expert assistance with PC building and upgrades, offering a good product range at competitive prices, and fostering positive customer interactions. While there is a single negative review indicating potential inconsistencies in service, the overall pattern strongly suggests a positive customer experience for the vast majority. The business seems to be a trusted destination for computer store services, particularly within the gaming community.
Bad customer service and confused sales team management
Great service from Bose representative Shafi shaikh and technician Lancy . He addressed my issues and had a good customer service outlook. I’m highly satisfied and look forward to my next purchase. Thank you Gccgamers in Alain branch
I came in not really sure of the specs needed for my pc. I met Mr. Shfik and Mr. Samir who have helped me a lot with my pc. Mr. Shfik helped me pick my specs and Mr. Samir fixed one of my cooling fans that stopped working. I will definitely come back to buy more from gcc!
Its an Amazing place , & the customer service is great as always! You will find everything you want that related to games and gaming , building your own gaming system, they also have lots of accessories for gaming rooms & setups. Thanks to Mr Shafi and Mr Sameer for providing a good service. He was humble and helpful
Not recommended
The best place to buy PC’s from! I decided to buy my first PC from GCC gamers in Al Ain and it did not disappoint at all! Any specs you want they’ll be able to build your PC with the specs you want along with the case and monitor you desire. If you want a prebuilt PC, they have great options. The prices are good and reasonable. I give my utmost support and respect to the team in GCC gamers. Especially Mr. Shfik and Mr. Samir. I didn’t have any issues with them and they helped through the end. Thank you.
They provide the Best service in the bawadi mall gcc gamers alain branch. They will treat you in very good maner and will upgrade or build pc in front of you which i like the most.I will Definetly recomended any one who wants to upgrade, build thier dream pc or even wnat to purchase any parts. Also they sell at very affordable price then other stores. thanks Mr shafi and technician lancy
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