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Appliance Repair
Emax
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Emax, , is an electronics store. The company offers a wide range of electronic products, including televisions, home appliances, mobile phones, laptops, and cameras. They also provide various services such as product installation, extended warranties, and repair services. Emax aims to be a one-stop shop for all electronic needs, catering to both individual consumers and businesses.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.7 out of 5 from 74 reviews, the overall customer sentiment towards Emax Bawadi Mall appears largely positive. A significant portion of customers express satisfaction with their shopping experience, highlighting positive interactions with staff and finding value in their purchases. However, a minority of reviews indicate negative experiences, primarily related to specific services or product issues.
Service Quality:
A recurring theme in positive reviews is the exceptional quality of customer service. Customers frequently commend the staff for being accommodating, friendly, knowledgeable, and helpful. The team is described as going "beyond company policies" to ensure customer satisfaction. This suggests a strong focus on personalized and attentive service.
Common Themes:
Positive feedback consistently centers on the helpfulness and friendliness of the staff, the pleasant store atmosphere, and finding good value for money on electronics. Negative feedback, while less frequent, highlights issues with specific services like screen protection quality and coverage, as well as challenges with post-purchase support and communication regarding product issues.
Final Assessment:
Emax Bawadi Mall generally appears to deliver high-quality and reliable service, particularly in terms of in-store customer interaction and product availability at competitive prices. The overwhelmingly positive sentiment and high average rating indicate a strong track record of satisfying customers. However, the business should address the concerns raised regarding specific service offerings and improve communication and resolution processes for product-related issues to ensure a consistently positive experience for all customers.
Adorable services with additional activities beyond the company Policies to serve the customer with extreme level of satisfaction. Thank you Team EMAX Bawadi MALL. Offer items you given me last night with S24 ultra are poor quality. But rather than the items services are upto the level. Recommended the branch eMax bawadi mall.
Bad
I had a good shopping experience here Bawadi branch. Reasonable price i get in the market for my new phone. Helpful team, Thank you.
I recently visited the E Max shop for their "lifetime" phone screen protection offer for 200 dirhams, u need to pay 20 dhs every time you change the protection, + the quality of the screen protector is subpar. It doesn't cover the entire phone screen, leaving the edges exposed and unprotected. This makes the protector practically useless, as it's not providing full coverage.
I would not recommend this service if you're looking for comprehensive and hassle-free screen protection. There are better options out there that provide full coverage and more transparent pricing.
I recently visited the Emax Bawadi store and was thoroughly impressed by the overall experience. From the moment I walked in, I noticed the storeโs modern layout and inviting atmosphere, which made shopping a breeze. The displays were organized neatly, highlighting the latest innovations in technology, and it was evident that great care had been taken to create a welcoming environment for every customer. The staff truly stood out during my visit. Each team member was not only friendly but also incredibly knowledgeable about the products. They greeted me with a warm smile and were eager to help without being intrusive. I was particularly impressed with the way they took the time to understand my needs, patiently answering all my questions and offering thoughtful recommendations. Their expertise in electronics was apparent, and I left feeling confident that I was making well-informed decisions. Thank you Emax Team.
It was an excellent experience I liked all products and team staff they were very helpful ๐๐ป
It's bad experience and from my experience i will not try again and advice all my friends not step there
It's was a great experience entering on this store (Bawadi ) all the staff are accommodating and friendly Mr Josh ,and specially to Mr Murphon who helped me to process my payment until it goes through. They're having a good customer service ๐
Plz don't give the contact details if the calls are not answered, even when answered they don't speak
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