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Tire Repair
Free Time Tyres branch
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Free Time Tyres, operating at the location , is a tire shop offering a range of services. The company offers tire sales, providing a variety of options to suit different vehicle types and needs. They also provide tire fitting services, ensuring proper installation for safety and performance. Additionally, the company offers wheel alignment, a crucial service for maintaining even tire wear and optimal handling. Tire balancing is another service provided, which helps to prevent vibrations and ensures a smooth ride. The company also handles tire repairs, addressing punctures and other damage to extend tire life. These services collectively aim to meet the diverse tire-related needs of their customers.
Overall Customer Sentiment:
Based on the provided reviews and the average rating of 3.4 out of 5 from a total of 5 reviews, customer sentiment appears mixed. While some customers express satisfaction with service quality, pricing, and efficiency, a significant portion highlights negative experiences related to pricing discrepancies, service competence, and customer interaction.
Service Quality and Reliability:
Reviews indicate variability in service quality. Positive feedback mentions good service, reasonable pricing, and quick work, particularly in addressing specific tire issues like punctures and pressure leaks. However, negative reviews raise concerns about the effectiveness of services like alignment, suggesting potential inconsistencies in technical expertise. Issues with communication and transparency regarding necessary repairs also detract from the perception of reliability.
Common Themes:
Recurring themes include pricing transparency issues, with one review detailing a significant price increase between visits. Another prominent theme is the perceived lack of technical competence and poor customer service, particularly in handling customer concerns and providing clear explanations. Conversely, positive feedback often centers on reasonable pricing and efficient problem resolution for specific tire-related issues.
Final Assessment:
The available data suggests that while the business can provide effective and reasonably priced services for certain tire-related needs, there are notable areas for improvement. Inconsistent service quality, particularly concerning complex procedures like alignment, and issues with pricing transparency and customer communication appear to be significant weaknesses. To consistently deliver high-quality and reliable service, the business should focus on enhancing technical training, ensuring clear and upfront pricing, and improving customer service interactions. The mixed reviews and moderate average rating indicate that potential customers should exercise caution and potentially seek clarification on pricing and service procedures beforehand.
A dishonest dealer!! At the first visit to get a quote, they said 2000 AED for a set of tyres, and at the second visit, they removed all tyres and said 2300 AED. I didn't have a choice but had to pay what they wanted.
Do not come here. They do not know what they are doing. Do not deserve your money. It’s not even worth the 1 star here in google.
I had a pop out while driving in the desert which I repaired but it wouldn’t hold any pressure and deflated within a few minutes. So I had to fit the spare tire. I called into this new tire shop the next day and explained what had happened. They examined the tire and saw that the pressure monitor had broken off and was causing the leak. They cleaned all the sand out of the tire and sealed the pressure sensor (I don’t need it). The saw that the spare tire I had used was a different tread to the others so swapped it back. Then they got the car up on the ramp and checked the alignment. Everything was OK and they examined the underneath of the car whilst it was in air. Everything was done very quickly and the price was very reasonable. Excellent customer service.
I had done my car alignment here, the issue was not fixed. When I taken my car again and informed the issue was not fixed still the alignment was not proper. One of guy he don’t know how to give respect to customer and he informed that your car front wheel bush has to be changed. When I asked why this issue didn’t informed before doing the alignment, then he started saying some other story .. this is my personal experience which is happened for me.
The best tire and alignment shop he doing good service and the price is reasonable and good quality *****
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