Fabram Luxury Shoe & Bag Repair In Dubai

Declining Quality & Zero Accountability! I’ve been a loyal client for over a year, trusting this place with multiple branded shoes, but I can’t be more disappointed than I am now. My brand-new Alaia heels were returned scratched, Chanel and Hermès heel soles had to be repaired multiple times and still peeled off, Balenciaga trainers came back with stains after cleaning, and Scarosso loafers were damaged during a color change that took over a month instead of promised 2 weeks. Every issue was raised at pickup, but all I heard was “this is the best we could do.” Customer service is unresponsive, and management never calls back. If you love your shoes — avoid at all costs!

I repaired many luxury things ! They were every kid but now they look as new ! 😍 it is very good service , thank you so much for it .

I’m taking the time to write this because I’ve used Fabram multiple times in the past with no issues, and something has clearly changed in how the business operates. This was, unfortunately, one of the most frustrating customer experiences I’ve had with a service that positions itself as premium. In January, I submitted three pairs of shoes for repair after receiving written confirmation that the work would be completed by the end of February. Two of the repairs were straightforward; the third was a full restoration. Despite this, I experienced repeated delays, vague and inconsistent communication, and no proactive updates. By March 12, I was informed that two of the items were already completed. I had asked for updates several times, yet no one suggested sending the ready items separately. The only item still pending was the full restoration, according to the business. Between January 30 and April 1, I had to repeatedly follow up just to receive basic updates. Delivery dates kept shifting: initially end of February, then an undefined delay, then mentions of completion in the second week of March, followed by further dates that came and went without delivery. In total, I was given at least five different estimated delivery points. When I visited one of their stores for answers, I was told I could only speak to the team over WhatsApp, the same channel where I was already experiencing inconsistent replies. There was also significant confusion regarding payment. Although I was told that payment would only be requested after reviewing the completed work, I was still sent a payment link shortly afterward, with no preview or confirmation that the job was done. I was ultimately able to wait, but this created unnecessary confusion about when payment was actually expected or how this process works. The overall pattern, from misaligned communication across departments to lack of clear timelines and payment inconsistencies, gave the impression of internal disorganization. I also requested a contact for escalation and was given only a generic email, with no follow-up when I asked for a direct point of contact. In the end, my items were delivered just today, but only after extensive follow-up and well past the promised timeline. I’m sharing this to document an experience I found deeply frustrating as a paying customer. I’m sharing this to reflect a documented customer experience — with full communication history to support it.

It took 3 months to finally get my Goyard Bag. They told me at first that it will take only 2 weeks and when I start complaining that it took already months for the update and all they are laying safe that they didn’t tell me like that. There’s a lot of reasons etc. I paid for repair and restoration. When they finally called me that’s it’s finished I went there in MOE but it doesn’t look that it’s been restored, the sad thing, it makes more damage on my bag. Yes the handle and screw they fixed it but the edging of my bag got worst and I really didn’t see any changes or any restoration. I paid extra for the said restoration as they upsell this to me that my bag will look brand new again. So I returned to them sent them the issues and everything to be fixed. And now it took again weeks when I got it a total of 3 months and it came to me with stain and added scratch. Now I’m trying to refund atleast my restoration fee let’s see if they will give it or not!

Serious Decline in Quality and Accountability I have been a loyal client of Fabram, entrusting your team with over 20 items for repair. However, the past two months have been extremely disappointing and unacceptable in terms of workmanship, communication, and overall service. One of my bags was returned in a disastrous condition, and the handling of my case has been completely unprofessional. The communication I received via WhatsApp was inappropriate, at times even rude, and showed a complete lack of respect for a loyal client. Moreover, some items took over four months to repair — an unreasonable timeframe — and the quality of the most recent work does not meet even basic professional standards. Despite multiple requests, my original items have not been returned, nor has any refund been issued for the items that were poorly repaired or not repaired at all. I had previously recommended Fabram to many friends based on my earlier experiences, but I can no longer stand behind their service. The level of disappointment is significant, and the fact that I am still waiting for a proper response and resolution is unacceptable.