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Computer Repair
Ensure Services
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Ensure Services, operating under the business name Ensure Services, is a comprehensive technology repair and support provider. The company offers a wide range of services including computer repair, computer networking services, and general computer support. They also specialize in data recovery services to help retrieve lost information. For mobile devices, the company provides mobile phone repair and screen repair services. Additionally, Ensure Services offers printer repair services, catering to various printing needs.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 2.9 out of 5 from 330 reviews, customer sentiment towards Ensure Services appears to be predominantly negative. A significant portion of feedback highlights dissatisfaction with service delivery, communication, and turnaround times.
Service Quality and Common Themes:
A recurring theme across multiple reviews is the issue of prolonged service durations and delays. Customers report extended waiting periods for repairs, often exceeding initial estimates, and difficulties in obtaining timely updates or receiving their devices back within promised timeframes. Poor communication is another significant weakness, with customers citing unanswered calls, lack of responsiveness, and insufficient information regarding repair status and identified issues. While some positive feedback exists regarding courteous staff and professional work for minor repairs, these instances appear to be outweighed by the negative experiences related to delays and communication breakdowns. Specific issues mentioned include unaddressed problems after service (e.g., scanner not checked after printer repair) and unexpected costs or lengthy diagnostic periods.
Strengths:
Limited positive feedback suggests that for some minor repair cases, the staff can be courteous and the work completed professionally and quickly.
Weaknesses:
Key weaknesses identified are:
* Excessively long repair times and delays.
* Poor communication and lack of responsiveness to customer inquiries.
* Failure to address all reported issues during a single service visit.
* Potential for unexpected costs or lengthy diagnostic processes.
Final Assessment:
Considering the low average rating and the consistent negative feedback regarding delays and communication, Ensure Services currently appears to struggle with delivering high-quality and reliable service consistently. While capable of handling some minor repairs effectively, the business faces significant challenges in managing customer expectations, providing timely service, and maintaining effective communication channels. Potential customers should be aware of the reported issues with turnaround times and communication when considering Ensure Services for their repair needs. Improvements in process efficiency, communication protocols, and adherence to promised timelines are crucial for enhancing customer satisfaction and improving the business's reputation.
I am extremely disappointed with the lack of response from your service center. My washing machine has been broken for the past two weeks, and despite multiple attempts to contact your support team, no one has attended my calls. I called and waited for 34 minutes, but no one answered. I called again and waited for 52 minutes, yet still no response. This level of customer service is unacceptable. Not only have I wasted my phone balance, but now I am left with no choice but to visit your office, which will cost me additional time and fuel. Please advise on how I can get my issue resolved immediately. Will your company compensate me for the costs I have incurred due to this poor service? I expect a prompt response and a solution to this issue.
I had my Dell laptop looked at for minor repair. The staff were courteous and responsive. The work was done quickly and professionally. I will definitely return back for any repair work. Until they prove otherwise I consider Ensure Services the place to go to.
I was go there for change the upper body of my Laptop and they said it take 7-10 working days I don't know for what may be they think to make one building on it which is take 7-10 working days . And as you knows in one week Friday half day Saturday Sunday fully off then it should be 2 weeks really Even if your order any body part from Dubai Which is take 2-3 hours it's understand and repair the body part which is take 3-4 hours but why your team said 7-10 working days for what any one have answer about this please reply back. Or you have very lazy staff even lazy person cannot take 7-10 including offs which is 2 week for changing the part and one ringe repair and cost is 640AED Dell laptop without VAT 😲😲😲😲😲😲
I was totally disappointed, they said they will give it in 3 days for my hp printer. But to identify the defects they took 3 days and wait for the parts and gave the printer after 8 days, I asked them to check the scanner also and I sent them the mail, they said it's OK but absolutely not checked the scanner. They charged 157.50 for the printer which was OK. At last they have done a half hearted job, now again I have to service my scanner with another 157.50 in another center because I don't believe ensure ( name itself doesn't suit). Sorry to say.
Took in my Asus laptop for battery replacement on 3 January 2025. They charged me for the battery upfront. 6 weeks later I still do not have the laptop back. Each time they tell me the part will arrive in 2 days.
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